- Provide exemplary customer service to clients, volunteers, and colleagues while actively supporting our mission and events.
- Handle incoming calls with professionalism and accuracy.
- Achieve retail sales targets and uphold humane animal treatment.
- Support donation initiatives and maintain expertise in adoption processes.
- Assist with animal assessments, vaccinations, and microchipping following procedures.
- Guide clients through adoption procedures, complete necessary paperwork, and ensure proper data entry.
- Manage financial transactions related to adoptions and retail.
- Maintain clean workstations and office areas.
- Report any animal health concerns promptly.
- Participate in shelter activities and meetings.
- Stay updated on industry-related education.
- Address safety issues proactively.
- Be willing to take on additional tasks as assigned.
- High school diploma or equivalent. Additional education or experience in animal welfare is a plus.
- Flexibility to work weekends, holidays, and overtime.
- Valid Washington state driver's license required.
- Must obtain Fear Free for Shelter Certification and Medical Clerk License within specified timelines.
- Ability to learn animal breed identification.
- Professional demeanor and teamwork skills.
- Strong communication skills.
- Compassion and understanding for animals.
- Organizational and computer proficiency.
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