Service Advisor - Saint Petersburg, United States - Crown Automotive - Pinellas Division
Description
[Crown Buick GMC] has an opportunity for an experienced Service Advisor
The position includes interacting daily with a range of people - customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers to name a few.
A friendly and outgoing manner as well as excellent customer service skills is essential to be successful in this position.
We consistently provide our customers with the best value and customer service, and we need exceptional people to join our team.
Once you are part of our team, we prefer to promote from within here at Crown. Many of our managers rose through the ranks this way.The opportunities at Crown are truly limitless
Here's some of what we offer:
- Medical, dental and vision insurance
- Paid Time Off (PTO)
- Short
- Life insurance
- Flexible spending accounts
- 401K w/ company match
- The stability of an established company
- Opportunity for growth and advancement
- Opportunities to serve your community
- A safe and environmentally conscious work environment
Responsibilities:
- Meet predetermined service sales objectives
- Meet predetermined customer satisfaction score objectives (CSI)
- Schedule service appointments obtain customer and vehicle data prior to arrival
- Greet customers in a timely, friendly manner and obtain vehicle information
- Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)
- May test drive vehicles
- Recommend additional necessary service
- Provide complete and accurate written cost estimate for labor/parts
- Maximize product knowledge
- Explain completed work to customer
- Implement and maintain quality control process
- Other duties as part of description and as per company/department needs
Qualifications:
-
MINIMUM One Year of Experience as an automotive service advisor
- Basic knowledge of automotive repairs
- Proficient on the computer
- Operate both standard and automatic vehicles
- Provide nontechnical explanation of technical repairs to customers
- Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs
- Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time
- Friendly and outgoing manner
- Demonstrated customer service skills
- Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs
- May regularly involve weekend days.
- Strong attention to detail
- Successful applicants must:
- Be able to able to pass preemployment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing.
- Hold a current, valid driver license and have a clean driving record
- Be able to verify their eligibility to work in the USA
EOE/DFWP
**_
Why choose Crown?_**
_Crown Automotive is family owned since 1969._
_We care__,_
_ and it__'_
_s important for us to support our community in a big way like Habitat for Humanity, Pinellas Education Foundation, Feeding Children Everywhere, John's Hopkins All Children's Hospital, the National Pediatric Cancer Foundation and H. Lee Moffitt Cancer Center, to name a few._
_We're the official automotive dealers of the Rays and the Tampa Bay Lightning. Recognized as a Top Workplace in 2021 through 2023 by the Tampa Bay Times__._**
_Crown is an award-winning team in the constantly changing automotive space and a growing company._
**_We are proud of our company and team_
More jobs from Crown Automotive - Pinellas Division
-
Service Advisor
St Petersburg, United States - 1 week ago
-
Service Porter
Pinellas Park, United States - 2 weeks ago
-
Automotive Shipper/Receiver
Pinellas Park, United States - 3 weeks ago