Office Manager - Raleigh, United States - SERVPRO of Southwest Raleigh/Holly Springs
Description
Do you love working with people and educating them? Do you want to be a leader in a great company?
Then don't miss your chance to join our Franchise as a new Office Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"
Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero
As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Note: This is not a "remote work" (from home) position.
Job Description:
Provide leadership with strategic thinking and exemplify excellent customer service. Ensure annual divisional initiatives aligned with company initiatives are completed. Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO Franchise procedures and processes. Hire, train, and manage a team of office personnel while monitoring compliance and risk management. Communicate with management staff to stay updated on jobs, documentation, budgeting, and any customer issues. Note: This is not a "remote work" (from home) position.
Responsibilities:
Manage Receptionist-Dispatcher, Job File Coordinator, and Accounting and HR Administrator
Coordinate and maintain company calendar and franchise communication
Manage accounts payable, accounts receivable, and cash management
Verify and analyze financial reports and divisional key measurements
Monitor compliance and risk management
Ensure employment files and records accuracy
Manage franchise compensation plan staffing plan
Ensure fulfillment of the training and development plans for all divisions
Oversee performance management and documentation
Document franchise annual plan and divisional performance
Develop the office division annual plan
Qualifications:
5+ year(s) of office, accounting, or customer service management experience
Experience in building a strong team with tangible leadership skills
Solid organization and planning capabilities, strong attention to detail
Demonstrated history of ability and growth in managing an office environment
Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times
Very self-motivated and goal-oriented with ability to multitask
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) and QuickBooks
Ability to learn new software, such as Xactimate estimating software
Experience in customer service industry environment, a plus
Ability to successfully complete a background check subject to applicable law
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.