Funeral Services Dir Ceremonial - Whittier, United States - SCI Shared Resources, LLC

SCI Shared Resources, LLC

Verified Company

Whittier, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work

Provide excellent service to grieving families on the day of the funeral service; direct and assist families with all ceremonial aspects, customs and traditions of the Asian funeral service.

Escort processions to gravesites, assist during visitation hours and assist with the general public and client families in a professional, courteous, and compassionate manner.

Direct graveside services and mortuary chapel services as needed. Help the family to establish positive memories by helping to ensure a compassionate and caring funeral service.

Essential Job Functions:
Must be able to perform the essential functions of the job with or without reasonable accommodations.

Direct/guide Asian funeral services to ensure proper customs and practices are performed.
Must be knowledgeable in Chinese funeral customs.
Use knowledge of cemetery lawns and gravesite locations to assist customers.
At all times, set the example in presenting warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests.
Use knowledge of various religions and cultural funeral ceremony customs to provide outstanding service to every family.
Abide by the Company dress code and any department requests regarding work attire.
Report the need for vehicle or facility maintenance.
Prepare required reports on time, and actively participate in staff meetings.
Answer telephones using proper etiquette.
Maintain a positive working relationship with Company employees.
Handle customer changes with willingness, friendliness, and a "cando" attitude; accommodate customer needs with flexibility to ensure a high level of positive customer service.
Must be able to multitask, set priorities, and organize work.
Must complete all assignments and responsibilities as directed, and in a timely manner.
Adhere to Company policies, procedures, rules, and controls.
Adhere to safety rules and regulations, and report unsafe practices to management.
Act on customer complaints to provide satisfactory resolution.
Understand and achieve annual SMART goals.
Participate in training and skill development opportunities to improve competency and customer service.
May be asked to support the Flower Receiving Area, Professional Services Department and Stateroom Desk with various tasks when necessary.
Report to work on time and maintain standard attendance in accordance with company policy.

Experience and Education:

Previous customer service experience with stable employment history
High School Diploma or GED, 2 or 4 year degree strongly preferred
Bilingual required
Must be culturally astute in Asian memorialization
Business background strongly preferred

Special Skills

CA Drivers' License and good driving record
Ability to read maps and follow directions
Excellent interpersonal relations skills
Detail mindedness
Problem solving skills
Selfmotivated and flexible
Warmth, compassion, empathy
Diplomacy under pressure
Ability to multitask, prioritize tasks, and differentiate level of importance
High level of communication and listening skill
Cultural sensitivity to the diverse community that Rose Hills serves
Ability to work positively with other people
Ability to accept instructions from coworkers
Basic PC skill with MSWord and Outlook
HMIS familiarity
HBV vaccination
Variable schedule: must be able to work evenings, weekends in addition to daytime hours_

Compensation:

$22.00/hr - $28.00/hr

Exact compensation may vary based on skills, experience, and location.

Benefits (dependent upon eligibility):

Medical_Dental_Vision_Flexible Spending Accounts (health care and dependent care)_Health Savings Account with Company Contribution_Sick Leave_Short-Term Disability_Long-Term Disability_Life Insurance_Voluntary Accidental Death or Dismemberment Insurance_Dependent Life Insurance_SCI 401(k) Retirement Savings Plan with Company match_Employee Assistance Program

_Rose Hills is an Equal Opportunity Employer. The company's hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran's status or disability, or any other legally protected status._

_SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities._
Postal Code: 90601

Category (Portal Searching): Operations

Job Location:
US-CA - Whittier

Job Profile ID:
R00313

Time Type:
Full time

Location Name:
Rose Hills Company