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    Customer Service Associate - Columbus, United States - Klarna

    Klarna
    Klarna Columbus, United States

    2 weeks ago

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    Description

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    **Customer Service Associate - French Speaking**

    Columbus, United States / Service / **About Klarna**

    Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.

    **About the job.**

    We connect with our customers. We are problem solvers. We deliver quality.

    As a **Customer Service Associate** at Klarna you will work with other people - our Klarnauts - sharing the same focus: Customer Obsession. You will serve our customers on our Social Media Response team. You will serve Klarnas customers in the best possible way in our different channels (email, chat, phone) and always strive to reach for a solution. You will collaborate with teams across Klarna such as Customer Service (B2C and B2B), Office Services and Fraud & Compliance. The role differs based on the team but will include customer-facing and back-office responsibilities such as: + You know how to deliver a great customer experience and always go the extra mile

    + You have working proficiency and communication skills in verbal/written English

    + You always strive to do your best, deliver quality results, and take accountability

    + You are empathetic, have a positive attitude with a desire to help our customers

    + You are a problem solver with a strong work ethic

    + You enjoy new challenges and working in a fast paced environment

    + **Diversity & Community -** With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other.

    + **Learning -** Thrive in a learning and development focused environment with an emphasis on knowledge sharing and training. Have a sneak peek at how your progression could look like at Klarna

    + **Compensation -** Receive an attractive salary and competitive benefits.

    + **Office perks** - Free fruit, coffee & drinks in the office.

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