Service Concierge - Downers Grove, United States - Aston Martin of Chicago

Aston Martin of Chicago

Verified Company

Downers Grove, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Ed Napleton Automotive Group is looking for our next
Service Concierge. This is an exciting opportunity in a growing, fast-paced industry.

Located at
Aston Martin of Downers Grove, the
Service Concierge is responsible for handling phone calls, setting appointments and assisting Advisors in the Service Department, while providing the positive customer experience we are known for.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states.

Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

What We Offer:

Aggressive compensation plans
Family Owned and Operated 90+ years in business
Medical, Dental, and Vision Insurance
401K and additional benefits
Accrued Vacation Time
Paid Training
Discounts on products, services, and vehicles
Growth Opportunities

Responsibilities:

Prospect followup calls, set appointments for service, and gauge customer satisfaction
Schedule service appointments and reschedule no show customers
Contact customers based on current marketing incentives
Follow up with existing and potential customers
Follow up in a manner that results in the customer visiting the dealership
Miscellaneous tasks assigned by the Service Director

Job Requirements:

Excellent computer skills required.
Prior BDC experience helpful but not required.
Automotive experience helpful but not required.
Able to communicate persuasively with customers to set appointments.
Willingness to undergo a background check in accordance with local law/regulations
18+ years of age or older to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws_