Jobs
>
Coral Springs

    Onsite Claims Customer Service Associate - Coral Springs, United States - Fiserv

    Fiserv
    Fiserv Coral Springs, United States

    3 weeks ago

    Default job background
    Description
    Calling all innovators – find your future at Fiserv.


    We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.

    We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely.

    Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

    If you want to make an impact on a global scale, come make a difference at Fiserv.

    Job Title

    Onsite Claims Customer Service Associate

    What does a successful Claims Customer Service Associate do at Fiserv?


    A Claims Customer Service Associate supports customer and client inquiries via email to help with online banking and bill pay functionality and processing for various financial institutions.

    You'll provide outbound calling to customers, clients, and third-party payees to find resolutions.

    This position is also responsible for researching and diagnosing customer disputes and identifying the most efficient means to resolve them to the satisfaction of the company, the sponsor, and the subscriber.


    What you will do:
    Work with our customers and clients by answering questions and driving issues to resolution to clients' satisfaction

    Help our clients to receive a "wow" experience as they interact with someone who can be both an active listener and help clients figure out the best solution

    Use your great verbal and written communication skills to provide excellent service to our clients

    Support multiple Fiserv product lines which will help you advance your career and increase your paycheck

    What you will need to have:
    2+ years of experience working in a customer-facing role, preferably in customer service (retail, hospitality, call center)

    2+ years of experience using customer service software, CRM systems, and other relevant technologies and/or in providing customer support through virtual communication channels (email, chat, video calls)

    High School diploma or GED

    What would be great to have:
    2+ years of experience in a back-office administrative environment involving research and issue resolution, claims, and/or disputes

    2+ years of experience working in a call center environment

    Proficiency in reading and writing Spanish


    Important info about this role:
    In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

    Compensation:
    starts at $18.75 an hour

    Training Start Date:
    June 17, 2024

    Holidays worked will be paid at the premium rate of double time and a half.

    One hour of mandatory overtime is required in many of our lines of business due to business need.

    Any mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a week.

    There are shift differentials for those working 2nd or 3rd shifts.

    This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, New York or Washington.


    Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

    Thank you for considering employment with Fiserv


    Please:
    Apply using your legal name

    Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

    What you should know about us:


    Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries.

    As one of Fortune magazine's "World's Most Admired CompaniesTM" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.


    Our commitment to Diversity and Inclusion:
    Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.


    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

    Please contact us to request accommodation.


    Warning about fake job posts:
    Please be aware of fraudulent job postings that are not affiliated with Fiserv.

    Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

    Any communications from a Fiserv representative will come from a legitimate business email address.

    We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call.

    We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.


    If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.

  • Chefs Delights Catering Inc

    Office/Customer Service Associate

    3 days ago

    Chefs Delights Catering Inc Miami Springs, United States

    Job Description · Job DescriptionWe are seeking an Office/Customer Service Associate to join our team At Chef's Delights Catering we offer a great working environment as we are a family-owned business. We are constantly innovating and growing so we are excited to add an addition ...

  • Raising Cane's

    Customer Service Associate

    2 weeks ago

    Raising Cane's North Hollywood, United States

    $20 per hour - $21 per hour · Como parte importante de nuestro equipo, los asociados de servicio al cliente impactan todas las áreas de la experiência del cliente. Como sugiere el nombre, su principal prioridad es brindar un excelente servicio al cliente. En este rol, serás respo ...

  • Fiserv

    Customer Service Associate On-site

    1 week ago

    Fiserv Coral Springs, United States

    **Calling all innovators - find your future at Fiserv.** · We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of ...

  • Strategic Asset Management (SAM) Group

    Client Service Associate

    1 day ago

    Strategic Asset Management (SAM) Group Pompano Beach, United States

    Client Service Associate – Strategic Asset Management (SAM) Group · SAM Group, a well-established investment firm located in Pompano Beach, FL, is seeking a qualified professional to join the team in the important role of full-time Client Service Associate. · This position requir ...

  • Fiserv

    Onsite Claims Customer Service Associate

    4 weeks ago

    Fiserv Coral Springs, United States

    Calling all innovators - find your future at Fiserv. · We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of tim ...

  • Fiserv

    Customer Service Associate, Coral Springs

    2 weeks ago

    Fiserv Coral Springs, United States

    **Customer Service Associate, Coral Springs** · You deserve to do what you love, and love what you do a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted in ...

  • Fiserv, Inc.

    Onsite Claims Customer Service Associate

    4 days ago

    Fiserv, Inc. Coral Springs, United States

    **Calling all innovators - find your future at Fiserv.** · We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of ...

  • Ascendo Resources

    Client Services Associate

    3 weeks ago

    Ascendo Resources Aventura, United States

    Seeking a Client Services Associate for a growing Investment firm This person will be responsible for reviewing and processing new accounts and communicating with clients over the phone & email. The Client Services Associate is a key point of contact for all service and operation ...

  • SAM Group

    Client Service Associate

    4 weeks ago

    SAM Group Pompano Beach, United States

    Job Description · Job DescriptionSAM Group, a well-established investment firm located in Pompano Beach, FL, is seeking a qualified professional to join the team in the important role of full-time Client Service Associate. · This position requires excellent customer service and p ...

  • Ascendo Resources

    Client Service Associate

    4 weeks ago

    Ascendo Resources North Miami Beach, United States

    Seeking a client service associate to join a large and growing Registered Investment Advisor. This is a unique opportunity to get your foot in the door · You will be responsible for supporting the firm's Portfolio Managers. Ensuring the smooth functioning of all non-trading proce ...

  • Fiserv

    Bilingual (Spanish/English) Customer Service Associate On-site

    3 weeks ago

    Fiserv Coral Springs, United States

    Calling all innovators - find your future at Fiserv. · We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of tim ...

  • Broward Health

    Support Services Associate

    19 hours ago

    Broward Health Deerfield Beach, United States

    Broward Health North · Shift: Shift 2 · FTE: · Summary: · Provides support for patient services and assists with cleaning tasks and maintains the sanitary condition of assigned areas. Assists in moving patients, furniture, specialized equipment, and supplies in and around dep ...

  • The Hertz Corporation

    Customer Service Associate

    1 day ago

    The Hertz Corporation Fort Lauderdale, United States

    The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class cus Customer Service, Sales Assoc ...

  • The Hertz Corporation

    Customer Service Sales Associate

    4 weeks ago

    The Hertz Corporation Fort Lauderdale, United States

    Do you find it exciting to meet new people? Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert. Even in difficult s ...

  • European Wax Center Inc.

    Guest Service Associate

    2 weeks ago

    European Wax Center Inc. Fort Lauderdale, United States

    Perks & Benefits · * Medical, Dental, Vision · * Employer-Paid basic life insurance (in the amount of $50,000) · * Employer-Paid short-term and long-term disability · * Employer-Paid Wellness Reward Program (go365) · * Employee Assistance Program (EAP) · * 401(k) matching · * Pet ...

  • Aqua-Tots Swim School

    Guest Service Associate

    4 weeks ago

    Aqua-Tots Swim School Fort Lauderdale, United States

    Are you looking for a FUN and AMAZING place to work? Then look no further because Aqua Tots Swim Schools is where you want to be Aqua Tots is looking for a Guest Service Associate. Must be friendly, able to multitask, work with a team, work in a VERY fast paced environment, and l ...

  • European Wax Center

    Guest Service Associate

    2 days ago

    European Wax Center Boca Raton, United States

    Job Description · Job DescriptionAbout the Role · The role of a Guest Service Associate (GSA) is to represent European Wax Center in a professional and consistent manner while upholding the company's core values. The Guest Service Associate is the first and last impression of the ...

  • Stars Companies

    Customer Service Associate

    3 weeks ago

    Stars Companies Boca Raton, United States

    Job Description · Job DescriptionKeratin Complex, the leading manufacturer and distributor of quality Hair Care products is looking for a Customer Service Associate who has a Cosmetology License and previous sales experience to join our dynamic team. The Customer Service agent wi ...

  • B. Riley Financial, Inc.

    Advisory Services: Associate

    2 weeks ago

    B. Riley Financial, Inc. Boca Raton, United States

    B. Riley Financial ("B. Riley") provides collaborative solutions tailored to fit the capital raising and business advisory needs of its clients and partners. B. Riley operates through several subsidiaries that offer a diverse range of complementary end-to-end capabilities spannin ...

  • Massage Envy

    Sales & Customer Service Associate

    1 week ago

    Massage Envy Pompano Beach, Florida, United States Permanent

    Overview: · Where Better Careers Begin · Massage Envy Pompano Beach: 1159 S Federal Hwy, Pompano Beach, FL 33062 · Do you have a passion for helping others? At the Massage Envy Pompano Beach franchise, we support and inspire you to be your best while we work together to help clie ...