House Car Driver - San Francisco, United States - The LINE, The Ned (US) & Saguaro Hotels

The LINE, The Ned (US) & Saguaro Hotels

Verified Company

San Francisco, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Overview

The person having this position must possess good communication skills, have the ability to resolve conflict, and have a thorough understanding of LINE policies, procedures and expectations.

Because of the fluctuating demands of the company's operation, it may be necessary that each

employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you.

Accordingly, you may be expected to perform other tasks as needed or as directed.

Essential Functions & Responsibilities

Greet every guest with a smile and maintain eye contact
Must be courteous and gracious, maintaining a professional demeanor at all times
Ensures total guest satisfaction
Shares useful and engaging information on the hotel for guest experience
Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working
Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
Responsibly drive the company car within a 3-mile radius from hotel property when requested by the front desk
Handle all guest interactions with the highest level of hospitality and professionalism which includes accommodating special requests whenever possible, resolving customer complaints, assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Open vehicle doors and property doors for guests and employees
Greet all guests passing through lobby and offer assistance
Escort guests upon arrival; during transit provide genuine interest and anticipatory service towards guest
Create a warm, friendly, and memorable experience for all guests
Assist with adjusting reservations and guest requests
Maintain constant communication between all departments as needed
Possess knowledge of all hotel services and amenities
Responsible for maintaining front office/lobby appearance while on duty
Maintain post in the front desk/lobby area to assist guests
When not driving guests, assist with front desk duties which can include checking in and out guests.
Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry, guest mail/messages or sundry items to guest rooms
Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
Participate in scheduled departmental meetings as requested
Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
Be familiar with all safety and emergency procedures including OSHA requirements

Knowledge, Requirements and Skills

High School diploma or equivalent required
Two (2) years related experience in hospitality or service industry preferred
Strong communication skills
Able to maintain a valid CA driver's license
Clean driving record
Collaborative spirit
Ethical Conduct
Computer Proficiency
Positive Attitude
Eye for Detail
Problem solving abilities

Working Conditions/Environment

The noise level in the work environment is usually moderate
The person having this responsibility may have to lift up to 50lbs on an occasional basis
The person having this position may have to stand for eight (8) hours, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for more than five (5) hours per day
The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.