- Provide On-Site and Remote Customer Service and Technical Support for various adhesive applications, such as End of Line Packaging, Converting, Graphic Arts and Product Assembly.
- Conduct hands on product demonstrations, trials, equipment installation and technical training for personnel.
- Build strong rapport with customers and organizational teams, providing technical assistance and troubleshooting through training, experience, knowledge, and use of available resources.
- Respond to customer and sales inquiries related to technical questions, problem solving, requests for information with timeliness and professionalism.
- Utilize various technologies and methods to manage workflow, communicate with outside and inside contacts, create content and access information.
- Collaborate with team and organizational partners as well as being self-motivated to prioritize, complete and communicate workflow efficiently and effectively.
- Utilize contact management system as a resource to manage technical requests.
- Ability to productively communicate and collaborate with a wide variety of personalities and skill levels.
- Show good judgment and professionalism in all job-related functions and correspondences.
- Have strong planning and organization skills.
- Ability to communicate at all levels of an organization.
- Are a team-player.
- Have the willingness to learn and are personally driven to succeed.
- Must be able to lift up to 50 Lbs.
- Ability to walk and stand for extended periods of time.
- Bachelor's or Associate's Degree or five plus years' experience in Technical or Adhesives related field.
- Demonstrated ability to collaborate across business functions.
- Excellent verbal and written communication skills
- Ability to work independently as well as on a team.
- Exceptional organizational and time-management skills.
- Flexibility to travel up to 50% of the time.
- Medical, Dental and Vision Benefits
- 401k Match
- Flexible and Team-Oriented work environment
- Generous PTO policy
- Tuition Reimbursement
- Employee Assistance Program
- Career and talent development opportunities as well as opportunities for personal growth
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Application Specialist - Charlotte, United States - APPLIED Adhesives
Description
About APPLIED Adhesives:We have you covered.
Nobody knows more about adhesives than APPLIED Adhesives. We are passionate about solving complex challenges with innovative adhesive products and offerings. APPLIED is the industry leader in helping manage costs, reduce waste, and make entire operations run more efficiently. From adhesives, equipment, parts, and service, we have you covered.
With world-class adhesive products, equipment, and parts along with visionary leadership, unparalleled expertise, and an agile, responsive service team, we're not happy simply staying put. Every day, we leverage our technical expertise and passion for problem solving for the benefit of our customers and the future of our company
We have countless victories that we could celebrate, but we're more interested in looking forward than back. We've collected the talent and skills to continue innovating new product solutions and applications in emerging industries. We have the fortitude to not only accept challenges, but to seek them out. And we have the confidence and determination to become the most sought-after adhesive solutions partner.
Come join us
The Role:
We are seeking a motivated, hard-working Adhesive Application Specialist to support our national sales force in product recommendations, product demos/launches, application system audits, and product/application troubleshooting.
This is a remote role, and those living in NC, SC, VA, GA, and OH. will be considered for this position.
Key Responsibilities:
In today's dynamic business landscape, these core values serve as the compass guiding our actions and decisions. Whether it's demonstrating leadership, fostering collaboration, igniting passion, upholding integrity, or maintaining a relentless customer focus, these principles shape our mission, vison and values, and drive our commitment to excellence.
Our Core Values:
Leadership
We are the leaders we wish to follow at work and in our communities.
Collaborative
One team delivering exceptional value and service.
Passion
We enthusiastically pursue excellence.
Integrity
We choose to be ethical and trustworthy.
Relentless Customer Focus
Our customers are at the heart of everything we do.
