Customer Service Manager Wilson/ Rocky Mount - Harris Teeter

Harris Teeter

Verified Company

Wilson, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

'''Duties:
'''

Oversee and manage the customer service team to ensure excellent customer service is provided at all times
Develop and implement strategies to improve customer satisfaction and retention
Handle escalated customer inquiries and complaints in a professional and timely manner
Monitor customer service metrics and provide regular reports to management
Collaborate with other departments to resolve customer issues and improve overall customer experience
Train and onboard new customer service representatives
Maintain a thorough understanding of company products, services, and policies

'''Skills:
'''

Strong leadership skills to effectively manage a team of customer service representatives
Excellent communication and interpersonal skills to interact with customers and internal stakeholders
Ability to price products or services based on company guidelines
Negotiation skills to resolve customer issues or complaints
Proficient in managing inventory stock levels and ensuring availability of products
Knowledge of shift management to schedule and allocate resources effectively
Strong math skills for handling cash transactions, calculating discounts, etc.
Experience in supervising employees, providing feedback, and conducting performance evaluations
Cash handling experience for processing payments accurately
Multilingual abilities to assist customers who speak different languages

We offer competitive compensation, benefits package, and opportunities for career growth.

If you have the required skills and experience, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant qualifications.

Pay:
$ $19.00 per hour

Benefits: