A Software Support Specialist is a professional who provides technical assistance and troubleshooting for software-related issues - Makawao, United States - Sapphire Enterprises

Sapphire Enterprises
Sapphire Enterprises
Verified Company
Makawao, United States

12 hours ago

Meredith Sinclair

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Meredith Sinclair

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Description

The innovative company develops global solutions for businesses that greatly simplify automated and efficient process control. The modern cloud company has been supporting digital growth for over 35 years for more than companies.

What to expect

  • Supporting partners and customers with 2nd and 3rd level support requests for ECM software
  • Qualifying and analyzing complex issues in virtual and cloud-based environments
  • Providing individual solutions, sometimes in collaboration with the team
  • Documenting processing steps in the central ticket system
  • Coordinating and collaborating with software development and product management
  • Handling requests using remote tools, email, and phone

Your benefits

  • Flexible working hours and mobile work options
  • Individual training opportunities
  • 35 vacation days
  • Sports and massage offerings
  • Good accessibility & job bike
  • Company pension plan
  • Working with the latest technologies
  • Possible international work

Your skills

  • Completed training in the field of specialist/IT informatics or a similar education, or highly motivated career changers
  • First experience in customer/IT support
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