- Greet, welcome and approachall encounters with guests and associates in a friendly service-oriented manner,including arrivals, departures, general interactions, etc.
- Maintain proper operationof the telephone switchboard and ensure that all Hyatt and TKo performancestandards are met.
- Assistguests with all inquiries, including but not limited to reservations, billing,amenities, concierge services, etc.
- Anticipatesguest needs and works to create an exceptional third place experience.
- Firstcontact for guest concerns - Resolves complaints, and disputes in compliancewith hotel policies and procedures in a professional and timely manner.
- Ensuresall Hyatt and Department Goals are being met and exceeded; works to createinnovative ways for team involvement and success.
- Beknowledgeable and aware of all packages, promotions, in-house groups,restricted dates and sell outs, etc.
- Ensuresdaily tasks and checklists are completed in a timely and accurate way.
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- AssistFOM and DOS with Group guest reservations, questions and requests.
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- Possesses knowledge of andassists in emergency procedures as required.
- Assists FOMand RDM with any additional duties that are assigned, including but not limitedto scheduling, ordering, etc.
- Minimum of one year ofHotel Front Desk experience (Hyatt branded a plus)
- Opera experience preferred.
- Full time, openavailability - nights, weekends and holidays.
- Outstanding customerservice skills and passion to create experiences for guests; outgoing andfriendly personality.
- High level of problemsolving - identifying problems, collecting data and facts and drawing validconclusions.
- Analytical and detailoriented with reports and financial numbers.
- Strong leadership skillsand a team player.
- A desire and the ability togrow into a management role is preferred.
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Front Office Supervisor - Allentown, United States - HYATT ALLENTOWN LEHIGH VALLEY
Description
FrontOffice Supervisor
Hyatt House/Hyatt PlaceAllentown is seeking an experienced Front Office Supervisor to assist our Front Office Manager in leading and cultivating our Front Desk.
Ourideal candidate is a motivated and creative individual with strongproblem-solving skills, an outgoing and friendly personality, and desire togrow within the hospitality industry.
The Front Office Supervisor would beresponsible for assistance in core aspects of the Front Desk such as guestexperience, achievement of department goals, training, inventory control, andproviding any additional support to the Front Office Manager.
Essential Functions
