- Receiving service calls, analyze issues and requirements, confirm service classification, service type, urgency and business priority, and provide workaround if it is available.
- Participate in the bridge call for a major incident, and support to classify the impacted applications
- Create User Guides and FAQ and provide User Training (upon the request) to enlighten the business users how to use business applications correctly.
- Collect business requirements from business stakeholders using appropriate elicitation techniques.
- Analyze business requirements, confirm its completeness and consistence, and identify cross-functional, regional, and organizational impact and interdependencies.
- Liaise between technical teams and the business users
- Identify requirement development processes, create and manage the plan (tasks, stakeholders,
- Define and maintain business requirements (including use cases) and functional/non-functional
- Document requirements and specifications in enough detail to deliver complete, consistent, easily
- Communicate requirements and specifications and ensure all (business & technical) stakeholders have a common understanding of requirements and how they will be implemented and obtain sign-off.
- Review and sign-off QA test plan and test cases, and ensure it provide sufficient test coverage.
- Answer questions from QA Lead and DEV Lead about requirements.
- Business Requirement Documents
- Functional Specification Documents
- User Guide, FAQ, Global rules for system workaround/constrains
- Shipping domain business and applications knowledge a significant plus
- Problem-solving skills
- Business process analysis skills
- Business and technical writing skills
- Communication, presentation, business requirements facilitation skills
- Basic understanding of project planning, SDLC processes, Agile methodology
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Description
********* Contract To Hire with client **********
Secaucus NJ ( Hybrid - 2 day onsite )
Able to work a hybrid remote schedule. We are currently in the office 2 day per week, but this position could require other days in-office depending on customer need
Production Support
businesses and confirm the proposed mitigation / recovery plan is acceptable from the business
perspectives.
Requirement Elicitation and Analysis
Requirement Specification, Documentation and Communication
schedule).
specifications.
understandable information to both business and technical teams.
Quality Assurance Support
Major Deliverables
Skills: