Senior Service Coordinator for International Service Management - Kennedyville, United States - SilverTech

SilverTech
SilverTech
Verified Company
Kennedyville, United States

3 weeks ago

Meredith Sinclair

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Meredith Sinclair

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Description
  • Coordination of field service operations at approximately 30 international locations in Europe, as well as for globally deployed mobile clients
  • Management and coordination of SLA-compliant ticket processing in the IT and telecommunications sector, taking into account customer-specific and economic aspects
  • Planning of technician deployments domestically and internationally, initiation and tracking of logistical processes
  • Communication interface with customers and team for general and specific operational issues
  • Processing and documentation of operations in our service management tools
  • Completed vocational training in the IT field or equivalent qualification
  • Approximately 2 years of professional experience in the field of deployment management in the field service sector
  • Ideally, knowledge in logistics and service management systems, as well as experience in the military sector is advantageous
  • Organizational skills, initiative, good communication and teamwork skills, as well as customer and quality orientation
  • Fluent German language skills in both spoken and written form, basic English skills, and a Class B driver's license
  • You can expect a pleasant working environment, respectful interaction, and a strong team spirit
  • BWI offers competitive compensation, job security, and an award-winning employer-funded pension plan
  • You will start with 30 days of annual leave, with the option for individual adjustments
  • You will receive an individual budget for further
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