Manager, Operational Excellence - Chicago, United States - McDonald's Corporation

McDonald's Corporation
McDonald's Corporation
Verified Company
Chicago, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description

Company Description

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand.

We are recognized on lists like _Fortune's Most Admired Companies _and _Fast Company's Most Innovative Companies._

  • Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, _and _Development) _
Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.

  • Global Technology forging the way_

Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business.

At McDonald's you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge.

This provides access to exciting career paths for technologists.

It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.


This opportunity is part of the
Global Technology Commercial Products & Platforms (CPP) Team, where our vision is to develop technology that delight our customers and enable our crews to operate our restaurants reliably and effectively.

This Manager level role will be part of CPP and Global Technology, and is focused on
Communications, Human Resources, and Operations for the organization.


The
Manager, Operational Excellence (OpEx), CPP will report to the Senior Manager, OpEx, CPP and will be responsible for managing leadership communications, human resource management activities, and operational activities across Restaurant Technology, Customer Technology, Delivery Office, Resource Optimization, Data & Architecture, and the ArchOS initiative.

This role will serve as a strategic advisor to the CPP leadership team and instrumental to the overall health and operations of the department.


Accountabilities & Responsibilities:


  • Responsible for managing leadership
    communications for the team
  • Partner to lead the development and execution of comprehensive communication and partner engagement strategies
  • Craft and supply timely input to leadership scripts, narratives and talking points
  • Develop and support materials for leadership meetings, conversations and events
  • Advise, align and influence team members on effective communications strategy, key areas of focus and desired impact (identify advocates and change agents, gaps, potential barriers, communication planning, measurement strategy, presentation materials, etc.)
  • Responsible for running
    human resource management practices for the team, including talent development and culture development activities (in alignment with Global People activities)
  • Support and govern the teams' requests for hiring through headcount governance and function as point of contact for employee actions in partnership with human resources
  • Strategically counsel and execute on organizational health including assessment for team culture, engagement and development opportunities across the department
  • Support team performance management processes and drive to deadlines
  • Coordinate offshore / onshore staff management and align with support areas
  • Support the execution and action planning against staff surveys
  • Responsible for managing
    operations management practices for the team
  • Facilitate team goal setting activities and leadershiplevel operational reviews to align with overall strategy and influence performance metrics and data reporting
  • Enable effective change management approaches (aligning to communication strategies), motivate change internally with the team and external business partners, and influence and function as an ambassador of change
  • Develop approaches to work with vendor management office (VMO) and partner to set up expectations, standard processes, handle periodic contract renewals and establish measures for vendor performance
  • Establish governance for documentation and artifacts for knowledge sharing through the curation of repositories, standard methodologies and defined expectations
  • Develop business routines and operationalization of processes
  • Establish routines in support of team communications, human resource management and operational management activities
  • Align team practices to overall ways of working
  • Decide how best to work with center teams, markets, segments, collaborators and business partners
  • Partner with peer OpEx Managers in CPP to align on communications and ensure consistency
  • Provide
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