- Assign tasks to Senior Coordinators and Coordinators and monitors performance in accordance with coordinator goals.
- Monitors KPI performance, provides feedback, launches strategic initiatives, and supports OKRs in alignment with department strategy.
- Approves one off rate exceptions for interpreter adjustments, client invoice reviews, and handles escalated accounting inquiries.
- First level of support for on demand inquires related to client account performance, interpreter staffing levels, and other inquires as needed.
- Responsible for all timecard, time off, and attendance management.
- Partners and collaborates with internal Contact Center teams to ensure all SOPs, training materials, and coaching documents stay up to date.
- Participates in interviewing and responsible for performance reviews, including 45/90 and annual reviews for coordinators and Senior Coordinators team.
- Demonstrate superior performance as a Senior Coordinator.
- Professional and positive phone manner with clients from all types of industry sectors.
- Strong oral and written communication skills.
- Attention to detail while juggling multiple tasks.
- Must be familiar with Microsoft Office suite and demonstrate ability to type 30 wpm.
- Basic understanding of call center operations.
- Full-Time
- Monday to Friday, 9:30AM 6:00PM ESTLSA has received recognition as one of the 2023 Top Workplaces in the USA and the Philadelphia Inquirer's Top WorkplacesPlease view our profile via the following Provides a great benefits package to full time employees.
-
Team Lead
6 days ago
Tempur Sealy Warrington, United StatesSummary: · Tempur-Pedic Team Lead's primary responsibility is to provide excellence in customer service while selling and marketing Tempur-Pedic products. In addition, this individual will serve as a member of management when the Store Manager is not available. This could includ ...
-
Member Team Lead
1 day ago
Walmart Willow Grove, United StatesWhat you'll do at · Position Summary... · What you'll do... · Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providin ...
-
Outbound Team Lead
3 weeks ago
Language Services Associates Horsham, United StatesLocation field must contain 'city, state' or a zip code to perform a radius search (e.g., · Denver, CO · or · City and state must be separated by a comma followed by a space (e.g., · Houston, TX ) · Language Services Associates, Inc. · Outbound Team Lead · in · HORSHAM , ...
-
Outbound Team Lead
3 weeks ago
Language Services Associates Horsham, United StatesOutbound Team Lead · Remote · Contact Center / · Full-Time / · Remote · APPLY FOR THIS JOB · The Outbound Team Lead is responsible for direct supervision of Coordinator groups, ensuring task completion, and maintaining team morale and motivation. In this role the Team Lead must h ...
-
Day Program Team Lead
2 weeks ago
Access Services Dresher, United StatesJob Description · Job DescriptionAccess Services is hiring a caring and professional Team Lead to join our Dresher, PA Day Program · As a Team Lead in our Life Day Program, you will have the opportunity to provide personalized supports to adults with developmental disabilities/A ...
-
Idd Team Lead
2 days ago
OneWell LLC Horsham, United States**Experience the OneWell Way** · **Are you driven by compassion, caregiving, integrity, teamwork, connection, and learning in an employment setting?** · **Are you passionate about helping individuals reach their fullest potential and goals as an individual in a caring and inspiri ...
-
Team Lead
4 weeks ago
Qdoba Conshohocken, United States Part timeThe Team Lead is responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a pe ...
-
Team Lead
1 week ago
Tempur Sealy Warrington, United StatesS ummary · : · Tempur-Pedic Team Lead's primary responsibility is to provide excellence in customer service while selling and marketing Tempur-Pedic products. In addition, this individual will serve as a member of management when the Store Manager is not available. This could i ...
-
Team Lead
1 week ago
Tempur Sealy International Warrington, United StatesSummary:Tempur-Pedic Team Lead's primary responsibility is to provide excellence in customer service while selling and marketing Tempur-Pedic products. In addition, this individual will serve as a member of management when the Store Manager is not available. This could include op ...
-
Member Team Lead
3 days ago
Sam's Club Willow Grove, United StatesPosition Summary... · What you'll do... · Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guida ...
-
Member Team Lead
5 days ago
Sam's Club Willow Grove, United States**Position Summary...** · **What you'll do...** · Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and ...
-
Store Team Lead
3 weeks ago
Wild Fork Foods Willow Grove, United StatesTeam Leader · - When becoming a Team Leader at Wild Fork, you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration w ...
-
Sales Team Lead
3 days ago
Commonwealth of Pennsylvania Dresher, United StatesTHE POSITION · We're looking for friendly, motivated individuals to help deliver outstanding customer care in the fast-paced environment of our Fine Wine & Good Spirits stores If you have an interest in food and wine pairing as well as assisting customers, this would be an excel ...
-
Team Lead
6 days ago
Aldez Containers Princeton, United StatesShift Time - 2nd Shift (2PM-10:45PM) · This process includes General Stores and Oil Stores receiving, Central Receiving, stocking, issuing, ordering, lineside deliveries, new parts set up, inventory monitoring and inventory accuracy/control. · Duties: · Supervise a team of 4-10 t ...
-
Sales Team Lead
6 days ago
Pennsylvania State Government Dresher, United StatesPennsylvania State Government - JobID: [Retail Sales / Team Member] As a Liquor Store Clerk at the State of Pennsylvania, you'll: Be responsible for assisting customers with product selection, helping to keep neat and well-stocked shelves, unloading and receiving shipments, and r ...
-
Team Lead
3 weeks ago
Aldez Containers Princeton, United StatesShift Time - 2nd Shift (2PM-10:45PM) · This process includes General Stores and Oil Stores receiving, Central Receiving, stocking, issuing, ordering, lineside deliveries, new parts set up, inventory monitoring and inventory accuracy/control. · Duties: · Supervise a team of 4-10 t ...
-
RWDex Team Lead
1 week ago
Atlas Upper Gwynedd Township, United States ContractReal-World Data Exchange Team Lead Expertise around Change Management, Creating Training Curriculums, and documenting Business Architecture · Gather, analyze, and prioritize stakeholder requirements from across geographies and functional areas to identify business use cases ...
-
Team Lead
2 weeks ago
Follett Corporation Villanova, United States Full timeThis position works closely with the Department Manager(s) or Store Manager to receive, price, stock merchandise to meet the needs of the store's customers, drive sales and profits. Assist Team Members with completing the work within the store. Ensur Team Lead, Lead, Store Manage ...
-
Team Lead
1 week ago
Worldwide Insurance Services King of Prussia, United StatesJob Description · Job DescriptionWe are seeking a Team Lead - Provider Finance The Team Lead – Provider Finance balances provider support with team coordination and oversight. The Team Lead is responsible for assisting management in providing quality and efficient service to cont ...
-
Integrated Evidence Team Lead, Autoantibody
4 weeks ago
J&J Family of Companies Horsham, United StatesIntegrated Evidence Team Lead, Autoantibody - Director W · **Description** · Johnson and Johnson is recruiting for an Integrated Evidence Team Lead, Autoantibody (AAb) in the US Immunology Medical Affairs organization located in Horsham, PA. · The Integrated Evidence Team Lead (I ...
Outbound Team Lead - Horsham, United States - Language Services Associates
Description
Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or City and state must be separated by a comma followed by a space (e.g., Houston, TX )Language Services Associates, Inc.
Outbound Team Lead in HORSHAM , Pennsylvania RemoteContact Center /Full-Time /RemoteAPPLY FOR THIS JOBThe Outbound Team Lead is responsible for direct supervision of Coordinator groups, ensuring task completion, and maintaining team morale and motivation.
In this role the Team Lead must have excellent understanding of the interpretation industry, and LSA service lines including On-Site Interpretation (OSI), Over the Phone Interpretation (OPI), Video Remote Interpretation (VRI), and Virtual Interpretation.
Reports to the department Assistant Manager.Responsibilities
Requirements
Shift
Reach out to set up an interview and learn moreIf you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Stefan Suchanec at Founded in 1991 by Laura K.T.
Schriver, LSA offers a full range of premier language-based services.With over 240 employees and a network of more than 3,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide, in over 230 languages, across virtually every industry segment.
LSA is conveniently located in Horsham, minutes from the PA Turnpike, in a business center with ample free parking and beautiful landscaping.
LSA offers a competitive benefits package with a generous 401k match for qualifying employees. For more information on LSA, please *LSA is an Equal Opportunity Employer/Veterans/Disabled.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
EEO IS THE LAW*PAY TRANSPARENCY NONDISCRIMINATION PROVISIONLSA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their wn pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the LSA's legal duty to furnish information.
41 CFR c)#J-18808-Ljbffr
