Jobs
>
Arizona City

    Director of Resident Services - Mesa, United States - Capilano Properties

    Capilano Properties
    Capilano Properties Mesa, United States

    3 weeks ago

    Default job background
    Description
    As the Director of Resident Services for our North Phoenix/Glendale property, you will be responsible for overseeing and managing all aspects of customer service within our residential community. Your primary goal will be to ensure exceptional customer satisfaction by developing and implementing strategies that enhance the overall resident experience. This is a leadership role that requires strong interpersonal skills, excellent problem-solving abilities, and a passion for delivering exceptional customer service.

    Perks and Benefits:
    • Competitive pay
    • Health Saving Account, Flexible Saving Account, Employee Assistance Program
    • Annual Education Allowance
    • Generous Referral Program
    • Fun and collaborative company culture with lots of team-building events
    • Local discounts to restaurants, clothing stores, personal training
    • Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel in Vancouver, Chicago, Los Angeles, and Seattle.
    What Will You Do?
    • Develop and implement comprehensive customer service strategies to enhance resident satisfaction and retention.
    • Establish and enforce service standards to ensure consistent and exceptional customer experiences.
    • Oversee day to day leasing team operations.
    • Responsible for lease renewal lifecycle.
    • Train, mentor, and motivate the resident services team to provide outstanding customer support.
    • Handle escalated customer issues and complaints, ensuring prompt and effective resolution.
    • Monitor customer feedback and implement initiatives to address areas of improvement.
    • Plan, coordinate, and oversee a variety of resident events and activities to promote community engagement and foster a sense of belonging.
    • Collaborate with the marketing team to develop creative event concepts and execute them flawlessly.
    • Gather feedback from residents to continually enhance the event offerings and experiences.
    • Conduct regular resident surveys and analyze data to identify areas for improvement.
    • Collaborate with the maintenance and operations team to ensure the property is well-maintained, clean, and aesthetically appealing.
    • Ensure communal areas and amenities are an engaging and inviting environment for residents.
    • Provide clear direction, guidance, and feedback to the team, fostering a positive and collaborative work environment.
    • Provide clear direction, guidance, and feedback to the team, fostering a positive and collaborative work environment.
    • Implement strategies to monitor and manage the online reputation of the residential community.
    • Respond to online reviews and ratings promptly and professionally, addressing any concerns or issues raised by residents.
    • Identify, negotiate contracts with, and manage relationships with vendors and service providers to maintain a standard in customer service to residents.
    • Oversee the provision of concierge services, ensuring residents receive personalized and attentive assistance with their needs.
    • Develop and maintain a network of service providers to fulfill resident requests promptly and efficiently.
    What You Bring.
    • Proven experience in customer service management, preferably in a residential community or hospitality environment.
    • Strong leadership and managerial skills, with the ability to motivate and inspire a team.
    • Excellent interpersonal and communication skills, both verbal and written.
    • Exceptional problem-solving abilities and a proactive approach to customer service.
    • Proficiency in using customer relationship management (CRM) systems and other relevant software.
    • Strong organizational and time management skills, with the ability to prioritize tasks effectively.
    • Knowledge of fair housing regulations and compliance is highly desirable.
    About the Company

    Capilano Properties

    Capilano Properties is a leading real estate firm based in Phoenix, Arizona with offices in Toronto, Vancouver, Los Angeles, Seattle, and Chicago. This diverse company is vertically integrated with in-house departments responsible for the execution of the company's activities including property development, construction, and management as well as leasing, sales, and marketing.

    How to Apply

    Please apply through the link on the job posting and attach your resume and any other required documents.

    We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.
  • Onni Group

    Resident Services Coordinator

    4 weeks ago

    Onni Group Mesa, United States

    Are you up passionate about supporting tenants? Our Vista Valley property in Mesa awaits a customer focused team player like you At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As a Resident Services Coordinator, each day ...

  • Equity Staffing Group

    Pharmacist

    5 days ago

    Equity Staffing Group Mesa, United States

    Equity Staffing is searching for a Pharmacist in Mesa, AZ. This position is with a Fortune 500 organization. Our client serves more than 85 million people and has a reputation for bold ideas. If you enjoy working with energetic people in a collaborative environment, we want to sp ...

  • Top Aces Inc.

    Maintenance Planner

    5 days ago

    Top Aces Inc. Mesa, United States Full time

    Top Aces is a privately owned, Montreal-based global leader in aerospace and defence founded in 2000 by three former Royal Canadian Air Force CF-18 fighter pilots. We provide advanced adversary (Red Air), air-defense and Joint Terminal Attack Controller (JTAC) training services t ...

  • Pacs Inc

    Admissions Coordinator

    4 days ago

    Pacs Inc Arizona City, United States

    Receive and follow schedule/instructions from your supervisor and as outlined in our established policies and procedures. Assist in interviewing residents/guardians/sponsors and obtaining required admission information and signatures. Assist in the resident admission orientation ...

  • Trinity Management Company

    Resident Specialist

    3 weeks ago

    Trinity Management Company Mesa, United States

    Resident Specialist: · $18-$19/hour plus bonus potential: · A Trinity Resident Specialist is the Property sales representative: who is service-oriented, professional, friendly: and makes residents feel welcome and comfortable in their community. · We regularly promote quality peo ...

  • Mission Health

    Housekeeping

    1 week ago

    Mission Health Mesa, United States

    Heritage Village Assisted Living in Mesa, AZ is looking to hire a Full time/Part-time Housekeeping Staff to join our team. Are you looking for a career with a health care company that will value you?? Do you want to be part of a dynamic and caring team? If so, please read on · Th ...

  • A New Leaf

    Overnight Support Partner

    2 weeks ago

    A New Leaf Mesa, United States Full time

    Since 1971, A New Leaf has faithfully worked in service to our mission of "Helping Families...Changing Lives," making a positive impact in the lives of more than 24,000 people each year in the Phoenix Metropolitan area. Services focus on HEALTH, HOUSING, AND COMMUNITY SERVICES, o ...

  • MBK Senior Living

    FT Housekeeper

    4 days ago

    MBK Senior Living Mesa, United States

    The Housekeeper is responsible for cleaning all of the resident apartments, public areas and work areas within guidelines, policies and procedures of the community. May be directed by the Executive Director, Director of Environmental Services, Direct Housekeeper, Director, Cleani ...

  • D.R. Horton

    Property Management

    6 days ago

    D.R. Horton Mesa, United States

    *D.R. Horton, Inc., the largest homebuilder in the U.S.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. ...

  • Allegiant HCR

    Housekeeping

    2 weeks ago

    Allegiant HCR Mesa, United States

    Allegiant HCR - · If you are looking for an energizing, long-term opportunity in environmental services or housekeeping with excellent benefits and growth potential, Springdale Village is a great place to ignite your career in the thriving healthcare industry. We offer a fun, ex ...

  • Apartment Management Consultants

    Assistant Manager

    1 week ago

    Apartment Management Consultants Mesa, United States

    Oversee file management and run assigned reports Utilize proper customer service and sales techniques and ensure an efficient and courteous response to all resident requests Collect all monies due and oversee audit evictions, potential skips, and mov Assistant Manager, Manager, P ...

  • Invitation Homes

    Accountant, Deposit Accounting

    1 week ago

    Invitation Homes Arizona City, United States

    Job Description · Invitation Homes, a fast-paced evolving publicly traded REIT with a market capitalization of over $22 billion, owns and leases over 85,000 single family rental homes. As the nation's premier home leasing company with an entrepreneurial spirit, we need dedicated, ...

  • Aspen Square Management

    Leasing Consultant

    5 days ago

    Aspen Square Management Mesa, United States

    Are you seeking a new opportunity in an exciting industry with room for growth and career development? Are you a people-person, skilled in customer service, sales, and marketing, looking to use your skills to build your career in a new industry? Aspen Square Management promotes a ...

  • Excite Health Partners

    Travel Cath Lab Technologist

    1 week ago

    Excite Health Partners Mesa, AZ, United States

    Excite Health Partners is seeking a travel Cath Lab Technologist for a travel job in Mesa, Arizona. · Job Description & Requirements · Specialty: Cath Lab Technologist · Discipline: Allied Health Professional · Start Date: ASAP · Duration: 13 weeks · 36 hours per week · Shift: 12 ...

  • Pediatric Associates

    Pediatric Nurse Practitioner in Mesa, AZ

    6 days ago

    Pediatric Associates Mesa, United States

    Arbor Medical Partners Pediatrics, now part of Pediatric Associates, is dedicated to being the leading pediatric practice in the Valley of the Sun. Our team of highly skilled, board-certified physicians together with our caring and professional staff are committed to providing st ...

  • Denova Collaborative Health

    Medical Front Desk-Patient Engagement Specialist II

    3 weeks ago

    Denova Collaborative Health Mesa, United States

    Patient Engagement Specialist II · Job Purpose: This position serves as a first point of contact for all entities that enter a medical facility and is responsible for a variety of activities related to patient intake and care. This position performs essential functions in both in ...

  • Brookfield Properties

    Maintenance Supervisor

    1 week ago

    Brookfield Properties Mesa, United States

    Location · Terra Vida - 150 S Roosevelt Rd · Business · We know that a one-size-fits-all approach doesnt work when it comes to residential living. Thats why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properti ...

  • Arizona Federal Insurance Solutions, LLC

    Commercial Lines Account Manager or Account Executive

    2 days ago

    Arizona Federal Insurance Solutions, LLC San Francisco, United States Permanent

    : The Arizona Group is an Arizona-based Independent Insurance Agency and is seeking a career-minded and experienced Commercial Lines Insurance Account Manager or Account Executive who resides in the Phoenix Metro Area who can perform exceptional Account Management for our Commerc ...

  • Fellowship Square, Christian Care Management, Inc.

    Cook

    5 days ago

    Fellowship Square, Christian Care Management, Inc. Mesa, United States

    Overview: · Attention all Cooks and Chefs We have great and rewarding job opportunities where you can have a life, too. We are looking for Cooks and Chefs who want to work for a company where their work is greatly appreciated by their organization and our campus residents and ye ...

  • Arion Care Solutions

    East Valley Caregivers

    22 hours ago

    Arion Care Solutions Mesa, United States

    Join Arion Care, Arizona's leading caregiving agency · Make a difference in your community by providing caregiving services to kids, teens, and seniors who have physical and/or developmental disabilities*. Arion Care offers flexible schedules, career growth opportunities, and ac ...