-
Architectural Hotline Representative
2 weeks ago
Marvin Windows & Doors Warroad, United StatesThe primary function of the Architectural Hotline Representative is to provide product assistance to our internal and external contacts. This position takes a variety of questions from our customers on a daily basis mostly Trade Professionals includi Architectural, Representative ...
-
Architectural Hotline Representative
2 weeks ago
Marvin Warroad, United States· Architectural Hotline Representative · ID · Department · Customer Service · Position Type · Regular · Location · US-MN-Warroad · Job Overview · The primary function of the Architectural Hotline Representative is to provide product assistance to our internal and external contac ...
Architectural Hotline Representative - Warroad, Minnesota, United States - Marvin
Description
Job Overview:
The primary function of the Architectural Hotline Representative is to provide product assistance to our internal and external contacts.
This position takes a variety of questions from our customers on a daily basis mostly Trade Professionals including Architects, Engineers, Contractors, and Homeowners in addition to our Dealers and Outside Sales Team.
This is done through multiple forms of communication such as email, calls, and collaborative meetings.Items addressed to the Architectural Hotline would include technical information, Pricing assistance, Structural requirements, Product limitations, and Recommendations and CAD drawings for Marvin Product Collections, which can be submitted via email, phone and our Order Management System.
This position also works with various departments to provide support, such as Inside Sales , Service, Order Review , Architectural, Purchasing, Signature, R&D, Manufacturing, Marketing & Purchasing.
Highlights of your role:
Provide "order ready" priced quotes to internal and external customers using The Marvin OMS order/quote management software and various pricing libraries.
Maintain organized technical information and quotes within library for ease of navigation and searches.
Compare request to OMS created quote for accuracy to ensure accurate pricing quotes are being provided to customers and are complete and accurate.
Continuous improvement, accepting new assignments, helping team members, learning new skills, striving to improve results, and remain current in the field.
Articulate well in written and verbal communication, able to compose professionally written communications with accurate spelling and punctuation.
Attend recommended training sessions to learn product features/benefits and part identification to gain knowledge of current and obsolete windows and doors.
Learn best practices to manage daily workload and navigate Salesforce cases.
Create a collaborative relationship with the customer services team and other supporting departments resulting in successful solutions.
Learn individual and team goals for customer service excellence.
Exemplify the Marvin values.
Responsible to manage their daily workloads.
You're a good fit if you have (or if you can):
Ability to use active listening skills and document service issues.
Learn standard work procedures to follow a consistent department process.
Excellent verbal and written communication skills
Comfortable working within the Microsoft Office suite.
Maintain a friendly and approachable demeanor; easily engages customers.
Requires daily use of office equipment such as computer, telephone, copier, and printer.
Minimal travel, possible overnight travel for training at Marvin facilities.
Understanding of drafting concepts
Proficient computer skills
Ability to provide full scale shop drawings (elevations, details & product schedules)
Ability to create and critique customer templates
Project Management abilities
Knowledge of all Marvin collections
3D visualization skills
Industry Accreditation
High to extremely high product knowledge
High to extremely high workload output
High to extremely high pricing knowledge
Subject matter expert in one or multiple subjects
Strong ability to provide custom solutions on very large, detailed projects.
Strong understanding of installation drawings, 3D drawings, PE stamped drawings, International Building Code, CSI specs, test reports, field testing and LEED.
Proficient multitasking skills
Ability to interact and grow a professional network internally and externally
Ability to influence and manage a small project both internally and externally
This position requires basic knowledge of fundamental concepts, practices, and procedures with the ability to apply them in routine situations.
Also want to make sure you have:
Associate degree or 2 years of college or equivalent vocational/technical training or 2+ years' experience in customer service.
We invite you to See Yourself at Marvin:
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.
owned and -led window and door company, you belong to a community full of opportunities.For more than 100 years, we've been designing, building, and engineering premier products.
Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.
Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond.From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more A few unique offerings include:
$300 annual wellbeing account to spend on whatever makes you happy + healthy
Better Living Day (a paid day off to go have some fun)
$$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
Giving at Marvin - join coordinated volunteer opportunities
Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship
When you belong to the Marvin team, it's all part of the package. Apply today
Marvin is an Equal Opportunity Employer:
This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee.