Client Success Specialist - Remote - CA (Northern)
2 days ago

Job summary
The Client Success Specialist (CSS), AVP will assist the Distributed Retail Loan Officers with overseeing the end-to-end mortgage loan process and co-facilitate an exceptional experience for home borrowers while assisting with a smooth workflow for AmeriHome Loan Officers.- Monitor loan processing workflows, identify bottlenecks, and implement process improvements to increase efficiency and ensure we are meeting Loan Disclosure Timelines as well as close of escrow deadlines
- Ensure all loan documentation is complete, verified, and accurate
- Manage the daily pipeline ensuring loan lock and closing dates are met Report on performance metrics
Job description
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