IT Supporter - Concord, United States - Crimson Solutions

Crimson Solutions
Crimson Solutions
Verified Company
Concord, United States

3 weeks ago

Meredith Sinclair

Posted by:

Meredith Sinclair

beBee Recruiter
Description

Your tasks:

  • You are responsible for the acceptance, analysis, prioritization, and resolution of incidents and requests in our ticket system using Concord.
  • Providing user support and troubleshooting for disruptions in our software products is part of your responsibilities.
  • You ensure service quality and customer satisfaction.
  • You also maintain and document solutions in the knowledge database.
  • You work closely with our departments to solve complex causes of errors.

Your profile:

  • You have completed a technical degree (computer science or similar) or a comparable vocational training (IT specialist, IT system electronics technician, etc.).
  • You have broad IT knowledge and are familiar with clientserver environments.
  • Ideally, you have several years of experience in 2nd and 3rd level support.
  • Basic knowledge of Oracle or SQL databases completes your profile.
  • You have excellent communication skills in German (at least C1 level).

We offer:

  • Flextime account no working time is lost.
  • Mobile work throughout Germany.
  • Flexible working time models depending on the area of responsibility.
  • Regular and diverse further training opportunities.
  • Team and crosslocation events.
  • Modern and technically wellequipped offices with ergonomic office chairs and heightadjustable desks.
  • Accident insurance for workrelated and private accidents.
  • Job bike, company pension scheme, and company savings benefits.
  • Attractive and exclusive employee offers and discounts through Corporate Benefits.
  • Structured onboarding and support from a mentor.
  • Open doors, informal culture, and flat hierarchies
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