Client Support - Chicago, United States - Volunteers Of America Of Illinois

Description

About Us:
Volunteers of America (VOA) is a national, faith-based nonprofit organization founded over 125 years ago.

VOA Illinois is one of the oldest affiliates of the VOA family delivering strength-based, trauma-informed, gender-responsive and culturally sensitive programs and services at the highest standards of excellence to our clients.

We have never stopped reinventing our services and we continue to innovate based on our communities' evolving needs. VOA Illinois, a certified "Great Place to Work," fosters an organizational culture focused on faith, innovation and collaboration. Year after year VOA Illinois expands and promotes from within, holding a workforce with over 50% having experienced promotion. Check out our careers page to find more opportunities at _PAYCOMONLINE.NET_._


Program Overview:

VOA Illinois Supportive Services for Veteran Families (SSVF) is a comprehensive program for Veterans who are struggling in crisis or at risk of serious instability in their lives.

The program provides Veterans with the support, resources and hope they need to successfully win "the war at home" and achieve their full potential in all areas of their life, by working on a personalized service plan with our Veteran Services team.

The SSVF Program reaches out to Veterans wherever they are in their journey towards healing and stability and offers a full continuum of supportive services and interventions that are individually tailored to meet the unique needs of each Veteran.

At its core, it is strength-based and works to build on the inherent strengths and assets that exist within each Veteran we serve.

The program also uses a very relationship-driven approach to helping Veterans rebuild and transform their lives - relationships with other Veterans and with caring, committed staff.

Position Type:
This is a Full-time, in-office position and requires a 40-hour week on average. This is a Monday through Friday, 9 to 5 position. This position reports to the Program Manager.


Base Salary Range:
$44,000-$50,000 (commensurate with education and experience).


Environment:

Physical demands include sedentary work, operating a computer and other office productivity machinery with frequent communication with clients and colleagues of VOA Illinois and others involved in the care and custody of clients.

The individual hired must be able to move, traverse and travel in the community in a vehicle, assist clients in and out of a vehicle if necessary and transport clients in the community.

This position operates in a professional office environment and is also required to work from multiple locations throughout the greater Chicagoland area to complete home visits, outreach, and attend events.

This position will require 40 hours a week on average and will be variable and intermittent. Includes weekend and evening hours. Also includes an on
- call responsibility for 7 days biweekly.


Core Competencies:
To perform this job successfully, an individual
must be able to meet or exceed the following;

• Drive engagement and communication with clients that embodies empathy, patience and emotional intelligence.
• Advocate for clients using active listening to determine resources and meet various needs.
• Collaborate with VOA colleagues, outside organizations or vendors, etc. to connect clients and obtain necessary resources.
• Display discipline in managing time and attention to assigned caseload, tasks or projects.
• Exercise prudent stewardship of agency resources.
• Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups.
• Demonstrate ethical and professional behavior at all times.
• Engage with traumainformed care approach and practice principles.
• Recognize and display ability to deescalate and resolve conflict as necessary.

Position Type:
This position is nonexempt and reports to the Program Manager.


Essential Functions:
To perform this job successfully, an individual must perform each essential duty satisfactorily. The functions listed below represent the position's knowledge, skills, and/or ability required. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions of this position.

• Provides outreach, case management services, and assists participants to obtain benefits.
• Provides general case management, (i.e. evaluation of social, psychological and physical needs, and the development of a service plan) for a client when the general service community is not providing such service.
• Meets with program participants to provide support, monitor progress on the service plan, etc.
• Acts as a liaison between community agencies, service providers, and clients.
• Uses the least intrusive intervention necessary to alleviate a problem situation.
• Facilitates and monitors the delivery of services to clients to ensure they are appropri