Marketing & Customer Service Assistant - New York, United States - Springer Nature

Springer Nature

Verified Company

New York, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Date:
May 6, 2024

Location:
New York, US

Company:
Springer Nature Group

About Springer Nature Group
Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people.

For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow.

About the Brand

Job Title:
Marketing & Customer Service Assistant, Scientific American

Location:
New York - Hybrid Working Model

About the Role

Role Responsibilities:

Write copy, create link tracking, help with art ideas, and choose methods of promotion for marketing campaigns.
Analyze marketing campaign results and create campaign reports.
Listen to customer service calls on a regular basis.
Delivers insights on customer experience to technology and product teams.
Audit and update all FAQ pages to encourage selfservice online for our customers.
Own and maintain customer service insight reporting.
Ad hoc duties as needed

Experience, Skills & Qualifications:

Essential_
Demonstrated understanding of creating and analyzing marketing campaigns
Knowledge of the latest digital marketing strategies
12 years of marketing and/or customer service experience
Bachelor's degree
Experience working in a fastpaced office environment is preferred.
Microsoft Office suite; database management
Excellent communication skills both written and verbal
A positive attitude in the workplace and a willingness to cooperate with colleagues
Desirable_
Knowledge of the publishing industry
Experience working with subscription business models

LI-EG1

Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below:

Medical, Dental and Vision
401(k) with company match and contribution
Hybrid office working policy, Summer Hours, and paid time off
Flexible Spending and Commuter programs
Multiple Life insurance options
Disability coverage
Tuition Assistance
Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance
Employee Assistance Program
Family friendly benefits and a variety of employee discounts
An array of Employee Social Networks

US Annualized Base Salary Range:
$46,000 - $55,000. The salary offer may vary based on work experience, education, skill level and equity. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country.

Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "

Know Your Rights:
Workplace Discrimination is Illegal" poster

Internal applicants:
We encourage that you speak to your manager once the interview process has started. At the point of offer acceptance, it is required that you inform your manager. If for any reason you're unable to do so, please contact HR who can provide guidance as required.