Medical Front Desk Supervisor - Bay Shore, United States - SpinePain Solutions
5 hours ago
Description
Overview:
We are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Supervisor.
As the first point of contact for our company, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our front desk.
The practice has 4 offices located in Bay Shore, Commack and two satellite offices in Bethpage & Huntington.The Commack location also has a surgery center, which is run by a separate team of nurses and medical assistants.
This individual is responsible for overview and supervision of patient in-flow and out-flow, patient education, collection of fees, and supervision of the front office, including training, and providing schedules to the Director of Operations and front desk staff.
Department:
Front Office
Reports To:
Director of Practice
Education and/or Experience Required:
- High school diploma or equivalent.
- 23 years experience in supervision of a medical front office operations, preferable.
- Demonstrable skills in motivating and training professional staff.
Essential Skills and Abilities:
- Demonstrated experience in a supervisory role, two (2) years minimum, preferable.
- Knowledge of applicable operational and clinical functions.
- Possess strong customer service skills.
- Basic organizational skills to ensure a workable, efficient office including organization schedules, electronic paper records and files.
Responsibilities:
- Shares the responsibility of the weekly schedules with staff, billing team and medical providers.
- Trains and supervises front office staff (checkin and checkout).
- Tracks front desk hours information and coordinates payroll with HR team.
- Evaluates performance and recommends merit increases and disciplinary actions.
- Assist in hiring and training.
- Ensures adherence to departmental policies and procedures, including patient privacy.
- Maintain departmental daytoday front office operations, monitor and prioritize workflow and efficient patient flow. Coordinates with Director of Operations to ensure a smoothly running office.
- Prepares a monthly status report regarding front office performance, proposing solutions to any challenges being faced.
- Resolve patient complaints, and answer questions regarding policies and procedures.
- Actively participates as a front desk staff member, performing all daily responsibilities as needed.
- Any other jobs as assigned by your supervisor or management.
Pay:
$ $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Morning shift
Ability to Relocate:
- Bay Shore, NY 11706: Relocate before starting work (required)
Work Location:
In person
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