Banking Center Specialist - Worcester, United States - Country Bank for Savings

Country Bank for Savings

Verified Company

Worcester, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Being a Country Bank team member has a lot of perks Our competitive total compensation package and comprehensive benefit package include:

Medical, dental and vision insurance, a 401(k) Plan with a generous employer contribution plus match;
Income protection benefits;
Educational assistance and tuition reimbursement benefits;
Generous total paid time off, and more

Country Bank is a growing mutual community bank with locations in Hampden, Hampshire and Worcester counties.

We're focused on Making a Difference in the lives of our customers, our communities, and for our team members every day since 1850.

It is our people that drive our success and create our inclusive and engaging culture. We're excited to meet you to discuss our career opportunities and how you can make a difference as a part of our growing Retail Banking team

About the Job:

The hiring range for this position is: $ $29.00 hourly.

Status**:
Full Time, 38 hours per week

Duties and Responsibilities:

Identifies and pursues opportunities to build and deepen customer relationships by actively listening and engaging the customer to understand their current and future financial needs and priorities. Offers Country Bank solutions and educates customers on products, promotions and digital services to assist the customer in reaching their financial goals. Meets all defined growth and sales goals, as well as achieves at least acceptable average satisfaction ratings on all customer surveys.
In each customer interaction, takes ownership of the customer's request and manages the customer experience from endtoend to ensure outstanding customer satisfaction. Appropriately involves referral partners in working together to meet the customer's request, and uses sound judgement to resolve or escalate customer issues. Responsible for identifying appropriate followup timelines and mediums based on customer preferences, and following through to make sure the customer is kept updated.
Manages all levels of account servicing requests such as processing address changes, issuing new ATM/Debit cards, enrolling and troubleshooting for online banking, and assisting customers with ATM/Debit fraud resolution.
Processes financial transactions for customers including deposits, withdrawals, loan payments, cashing checks, issuing cashier's checks, entering wire transfers and ordering foreign currency. May provide certain transaction exceptions, within policy or procedural guidelines. Performs transactions and balances a cash box, cash recycler, and vault daily while maintaining an excellent balancing record in compliance with the Bank's established Banker Performance Criteria.
Originates and closes home equity lines of credit and consumer loans.
Follows Bank procedures to independently open and close Banking Centers daily.
Models and promotes the Country Bank Experience for all staff. Participates in and facilitates roleplay and skill building exercises, both independently and with the Banking Center team, to increase comfortability and improve technique in engaging the customer and identifying potential roadblocks to an outstanding customer experience.
Maintains knowledge of and compliance with applicable federal, state and local laws and regulations governing the activities of the Bank.
Participates in Bank promotions and community events to increase outreach and foster new business opportunities.
Responsible for building longlasting relationships with customers both internal and external, community and colleagues through the embodiment of our

Core Values:
Integrity, Service, Teamwork, Excellence and Prosperity.

Knowledge and Skills:

Work independently and as part of a team
Strong in customer service and sales
Strong verbal and written communication skills
Ability to make effective presentations in a group setting
Basic knowledge of Microsoft Office suite, including Excel, Outlook, PowerPoint, and Word
Bilingual in Spanish preferred

Education and Work Experience:

A High School diploma or equivalent is required, along with a minimum of one year of customer service or sales experience.

Work experience in the banking and/or finance industry is preferred, as well as experience with cash handling. Must acquire and maintain a Notary Public license and active registration with the Nationwide Mortgage Licensing System

Working Conditions/Physical Requirements:

This position is in an office environment, which means the physical surroundings are generally pleasant and comfortable with mínimal exposure to injury or other hazards, with a moderate level of noise.

Prolonged periods of sitting and looking at a computer screen with freedom of movement on a regular basis is expected.

Minimal physical effort is required but could include:
repetitive motion of wrists and fingers; talking and hearing; and handling of light materials and supplies. This position may require some travel between offices.

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