Application Support Engineer - Tampa, FL, United States

Description · Are you ready to make an impact at DTCC? · Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. W ...

Job description

Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits: 

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have in This Role

The Enterprise DevSecOps (EDSO) team designs, builds, maintains, and supports software and platforms in service of IT Software Delivery, Operational and Resiliency Programs. The role of EDSO is to enable the broader organization to operate using DevSecOps and automation principles by providing a combination of platform, process, and culture direction.

As an Application Support Engineer, you will provide 24x7 production support for DTCC's critical resiliency application. This role ensures operational resilience through proactive monitoring, incident prevention, and automation, while collaborating with development and product teams to maintain high availability and compliance standards. Candidates must be comfortable with rotational shifts and committed to delivering stability, risk mitigation, and continuous improvement in a fast-paced environment.

Your Primary Responsibilities:

Incident Prevention & Analysis

• Deliver production support for critical applications, ensuring stability and performance.
• Analyze application systems to prevent recurring incidents and improve reliability.
• Review proposed application designs and provide feedback on gaps to business requirements.

Monitoring & Automation

• Monitor dashboards and observability tools (Dynatrace and Splunk) to identify potential issues and prevent outages.
• Ensure automation produces expected results within defined thresholds.
• Utilize automation frameworks for proactive monitoring and validation.

Compliance & Risk Management 

• Gather documentation for audit requests and compliance reporting.
• Execute Disaster Recovery steps during planned/unplanned outages and collect BCM evidence.
• Align risk and control processes into daily responsibilities to monitor and mitigate risk.

Operational Support

• Expand and maintain knowledge base and runbooks for supported applications.
• Collaborate within the team to resolve alerts and escalate issues as needed.
• Perform service account renewals/password changes, resolve production defects, and implement minor enhancements.

Qualifications

• 4 years of experience delivering complex technology products or platforms.
• Bachelor's degree preferred or equivalent practical experience.

Talent Needed for Success

• Ability to work in a rotational 24x7 support schedule and manage hand-offs effectively.
• Strong background in application support and troubleshooting.
• Knowledge of monitoring tools such as Dynatrace and Splunk  dashboards.
• Solid knowledge of Unix/Linux environments.
• Hands-on experience with Java applications. 
• Willingness to learn new applications and provide support.
• Excellent communication and stakeholder management skills
• Strong knowledge of ITIL processes, incident management, and production support best practices. 

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.