General Manager - Sterling, United States - Self Storage Plus Management LLC

Description

Key Requirements:

• Customer Service
• Excellent customer service and communication skills

- with internal and external customers. Demonstrating genuine care
- empathy-active listening-and building trust and communication

• Handling customer inquiries or problems in a timely manner, courteous, and effective manner, and greeting all customers promptly and professionally.
• Time Management-Ability to follow a checklist
• Prioritize tasks

- eliminate distractions
- establish a routine
- delegate responsibilities

• Experience of using an electronic calendar such as Microsoft Outlook or Teams.
• Sales Aptitude
• Understanding, knowing, and presenting the amenities. Identify issues and adjust to correct solutions. Using the needsbased selling: connect with the customer, discover, or confirm a need, offer a solution, relate the benefits, review and confirm information, sign the lease, review the complete package.
• Analytical Skills: Analyze different solutions and find the best course of action. Demonstrating resourceful ways to approach a situation. Efficiently utilizing Microsoft Word, Excel, Outlook, and internet explorer to complete, compile, and submit documents. Operating a Point of Sales system.
• Selfmotivated/perseverance: Handling conflicts and the process forward. Ability to overcome obstacles.

Respons
ibilities:

• Oversee and manage all elements of property operations including leasing, marketing, customer relations, rent collection, maintenance, and financial reporting.
• Meet with prospective customers to show properties, explain terms of occupancy, and provide information about local areas.
• Implement policies and procedures to maximize efficiency, minimize costs, and ensure a positive tenant experience.
• Respond to customer inquiries, complaints, and emergencies in a timely and professional manner.
• Conduct regular property inspections and ensure that all safety and security requirements are met clean units, grounds, and common areas, change light bulbs, and make minor

- property repairs.


Benefits:

• Paid Time Off
• Career Skills Development
• Great Work / Life Balance
• Full Benefits Package (Medical, Dental, Vision, 401k, etc)