Director of Operations - Harbor Blvd, Costa Mesa, California , United States
22 hours ago
Job description
Reports to: Chief Operating Officer
With a projected 1,000 cafes in the United States by 2030,
Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the
world. Our vision is to reestablish the neighborhood bakery café as the heart
of the community around the world. Paris
Baguette's mission is to bring expertly crafted baked and brewed goods through
a warm and welcoming bakery café experience that delivers joy to everyone.
If you are someone who has heart, wants to spread joy,
nourish community and is ready to rise to the occasion, we are looking for you
to join our growing team
WHAT WE ARE HUNGRY FOR
As the Director of Operations, you are responsible for all
aspects of Paris Baguette's day-to-day and ongoing bakery café business
operations. The Director of Operations is responsible for strategically
planning within their market, focused on KPI's, goals, people, and company
initiatives, with the mission of bringing expertly crafted brewed and baked
goods to our guests, through a warm and welcoming bakery café experience, that
delivers joy to everyone
KNOWLEDGE AND RESPONSIBILITIES
- Implement both short and long-term tactical and strategic
plans in accordance with business goals and objectives for operations in the
North American market. - Achieve budget across several different metrics, including,
but not limited to sales, net profit,
guest experience, internal and external audit scores - Provide direction to the team creating a positive working
environment and supporting a high-performance culture through open
communication and supportive leadership. - Report regularly to Chief Operating Officer on the company
performance metrics, including, but not limited to: Sales, Guest experience, profitability,
brand compliance, & team development. - Ensure consistent follow up occurs, around vital company
initiatives - Coach, mentor and address / advise on team member performance
- Consistently serve as a business partner to our franchisees,
ensuring their cafes are consistently performing at a high level, aligned with
brand standards - Work collaboratively with cross functional department
leaders to ideate and implement processes - Ensure and participate in a monthly feedback cycle and
annual compensation review process - Budgeting and financial planning
- Actively support new market growth and expansion
- Participate and offer guidance on new site selection
- Drive the implementation of best in-class business practices
that promote operational excellence across the company - Oversee the continuous improvement process for operational
processes and performance; make recommendations for improvements as required - Maintain all equipment in excellent condition and
appropriately plan for any equipment maintenance and replacement needs as
required - Uphold all product standards for quality and merchandising
- Ensure organizational compliance with all related
legislations and policies - Monitor and maintain guest services in accordance with the
company mission and goals - Ensure organizational compliance with all health and safety
related legislation - Ensure of a safe and healthy working environment for all
team members ensuring adherence to health and safety policies and programs - Other duties, as assigned
WHAT YOU NEED:
- Bakery café experience
- Minimum 5 years of experience in fast paced, growth
organization - Progressive leadership experience in a fast-paced and
rapidly growing retail environment with a proven multi-unit restaurant
operations background - A flexible, adaptive, upbeat, open, and dynamic management
style with a successful record of managing operations leaders and team members - Passion for people The qualities of an engaged leader who
has a passion for empowering, inspiring, motivating & developing team
members - Exceptional organizational and communication skills with the
ability to effectively balance priorities and deliver results in a fast-paced,
ever-changing, and highly entrepreneurial environment - Feedback is a gift Ability to provide constructive feedback
and recognition to every member of the organization, to ensure we have an open
and transparent culture of high performance standards. - High emotional intelligence with the ability to work with
and manage diverse teams by being highly empathetic, intuitive, self-motivated,
and driven - A 'Teams Win' mindset that fosters a collaborative and engaged
teamwork environment - A 'Brand Ambassador' style with an excellent knowledge of
and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture - Love of travel Ability to commute to all current Corporate
and Franchise locations, as well as proposed openings.
SWEET BENEFITS
- Competitive compensation
- Free Cake for your Birthday
- Medical, Dental, Vision benefits
- 401K Retirement Plan
- Paid time off, paid Holidays
- High Performance Culture
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