Benefit Programs Supervisor - Winchester, United States - City of Winchester, VA
Description
Duties and Responsiblities- Provides administrative and programmatic supervision to Benefit Program Specialists, Self Sufficiency Specialists, administrative staff, and others;
- Reviews case management plans to include quality assurance of case management services;
- Develops written guidelines for delivery of case management services; assigns caseloads to staff;
- Coordinates and monitors activities of staff;
- Trains, leads, and develops staff and monitors case management services;
- Holds individual and group conferences to review cases and problems;
- Reviews case records and evaluates performance of staff members and recommends indicated action;
- Recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective action plans;
- Represents staff needs to senior management team;
- Prepares and implements internal operating policies and procedures;
- Interprets regulation, policy and other program information changes to staff; trains new employees in areas such as agency policy, department procedures and agency or government regulations;
- Coordinates various program goals and efforts with those of other agency units;
- Determines staffing needs and makes recommendations to management;
- Arranges for and/or ensures proper and mandated training for staff;
- Serves as departmental liaison to citizen groups, professional groups and collateral staff in other agencies in the interpretation of eligibility programs;
- Maintains records and prepares regular and special reports, leads special projects;
- Participates in developing and implementing agency administrative policy;
- Makes decisions on controversial cases or presents them for higher level action;
- Authorizes emergency assistance for applicants/recipients;
- Serves in a liaison capacity to other agencies and groups;
- Monitors program expenditures;
- Meets with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities;
- Other duties as assigned.
Requirements:
- Bachelor's degree in the human services field and human services program experience in a lead or supervisory capacity
OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. - Valid driver's license
Other Knowledge, Skills and Abilities:
Comprehensive knowledge of: current social, economic, health and governmental conditions and problems; human behavior and the ability to work effectively with individuals and groups; management principles and methods of administration, including planning, organizing, leading and personnel and fiscal management; public assistance programs, policies and regulations; and the literature in the field of public assistance.
Considerable knowledge of automated systems and standard office software.Demonstrated ability to:
work effectively with others; work independently supervising and training others to deal effectively with the public; plan and manage work effectively; communicate effectively both orally and in writing; interpret laws, policies, and regulations and to make decisions based thereon; organize and direct the work of others; including service delivery, training, recordkeeping duties and organizational operations; develop and maintain good working relations with internal and external customers; and evaluate financial assistance programs; establish effective working relationships with staff, other agencies and the community; collect and analyze data and use it in short-and long-range planning; coordinate and deploy people, programs and resources; conduct workshops and make public presentations; and communicate effectively both orally and in writing.
- NOTE: This classification specification is not intended to be all inclusive.
Pay:
$70, $85,987.20 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
Application Question(s):
- What is the best phone number to reach you at?
- Are you legally eligible to work in the US?
- Are you currently working for the City of Winchester? If "yes" please indicate which department you worked in and the dates of your employment
- Do any of your relatives, either by blood or marriage, currently work for the City of Wi
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