Host/hostess (Hilton O'hare) - Chicago, United States - Hyde Park Hospitality

Hyde Park Hospitality

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Andiamo Host Position Description

Position Title:

Restaurant Host
Department:
Food & Beverage
Reports to:
Restaurant Manager
Date Written/Revised:
6/24/2020
FLSA Designation:
Nonexempt
PRINCIPAL RESPONSIBILITIES/ POSISTION PURPOSE:Greeting and escorting guests to tables in the restaurant.

Average Percentage

of Time

ESSENTIAL FUNCTIONS

75% Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and

- present menu. Answer phone calls and transfer/record messages as prescribed.- 10%

Perform opening and closing duties. Assist others with side work to include cleaning, stocking, and folding napkins. 5%
Maintain rotation of seating and To-Go Orders as prescribed by SOP and manager direction. 5%
Receive, record and make any necessary arrangements for reservations and special functions in the

- restaurant.- 5%

Maintain cleanliness of station and menus.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Perform other duties as requested, such as carrying coffee and/or tea pots throughout outlet, refilling guests' cups as requested, handling special guest requests, and ensuring guest satisfaction.
Attend required meetings.

PHYSICAL REQUIREMENTS:

Frequency Key:

Never:
-
0 hours; Rare:

-
up to 1 hour; Occasional:

-
1-3 hours; Frequent:

-
3-6 Hours; Constant:

-
6-8 hours

Physi
cal
Activit
y

Fr
equen
cy

Sitting
Rare
Walking
Constant
Climbing Stairs
Occasional
Crouching/Bending/Stooping
Occasional
Reaching
Occasional
Grasping
Occasional
Pushing/Pulling
Occasional
Near Vision
Constant
Far Vision
Constant
Hearing
Constant
Talking
Constant
Smell
Constant
Lifting/Carrying(# lbs)

Occasional up to 40lbs

Occasional

- Travel- Never
OTHER DUTIES

Regular attendance in conformance with the standards, which may be established by Hyde Park Hospitality from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

SAFETY REQUIREMENTS:

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:

None

Team members will be trained in the proper use and care of assigned PPE. The hotel provides the required

PPE.

It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

ORGANIZATIONAL RELATIONSHIPS:

Positions directly reporting to this position (titles): None

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.
Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
Ability to speak the English language sufficient to conduct small employee meetings to impart new information.
Ability to remember, recite and promote the variety of menu items.
Ability to move throughout a crowded room to seat guests.
Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

QUALIFICATION STANDARDS EDUCATION:

High school graduate or equivalent required.

EXPERIENCE:

Restaurant greeter experience preferred.

LICENSES OR CERTIFICATES:

Must obtain any government required licenses or certificates. Examples include a Washington Health Card Permit; Oregon Liquor Service Permit; Alcohol Service Permit. CPR certification and/or 1st Aid Training preferred.

GROOMING/UNIFORMS:

All employees must maintain a neat, clean and well-groomed appearance.

Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

NOTICE:

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

I HAVE READ AND UNDERSTAND THE POSITION DESCRIPTION INFORMATION AND HEREBY STATE THAT I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT