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Rancho Cucamonga

    IT Field Engineer I - Rancho Cucamonga, United States - VC3

    VC3
    VC3 Rancho Cucamonga, United States

    3 weeks ago

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    Description
    IT Field Engineer I


    Department:
    US West Echo


    Employment Type:
    Full Time


    Location:
    Rancho Cucamonga, California


    Compensation:
    $45,200 - $63,700 / year

    Description

    The Field Engineer I is responsible for providing mid-level technical assistance and support to VC3 clients. This support is primarily performed at client sites when issues require a physical presence.


    Our People:
    Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued.

    Guided by our core values - Passionately Curious, Own It, Go Beyond, and Serve as One - we're here to create something extraordinary together.


    Our Core Focus:


    Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple.

    With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.


    Your Growth:
    We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement.

    Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.

    Key ResponsibilitiesUnderstand and follow "The VC3 Way". This is our set of standards and processes that produce a predictable result for the customer.

    You must be aware of and maintain our standardsHave full-time access to a vehicle, a valid driver's license, and no driving restrictions.

    Maintain business-class insurance for the vehicle if residing in CanadaDrive to clients' offices as required by remote staffMaintain close adherence to their schedule and inform the Service Coordinator if they are unable to be at their scheduled appointment at the appropriate timeSet up new computer hardware, software, and peripheralsTrain and educate VC3 clients on technical standardsTroubleshoot and resolve issues that require an onsite presence with:

    Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft OfficeGeneral network connectivity including ISPCommon networking technologies such as DHCP and DNSWireless network performance and accessibilityRemote access technologies including VPN, RDS, and CitrixOperating systems on servers, desktops, and laptopsCommon peripherals such as printers

    Identify recurring issues and initiate problem tickets for themMake recommendations for improvements of supported hardware and softwareEngage remote technicians, vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process

    Additional Responsibilities:
    Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clientsReceive mentoring and feedback from peers and othersWhere appropriate, escalate complicated issues to a more senior resource or other appropriate teamsReview Tickets with Team LeadActively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team MeetingsCreate and update documentation when changes or occur, or when discoveries are madeEducate users on Process, Hardware, and SoftwareAnswer Incoming Service Desk phone calls and chats when not at a client siteAttend monthly training & team meetings as requiredParticipate in the on-call rotation (1 week every 3-4 months)Additional duties as required

    Skills, Knowledge and ExpertiseKPI goals consistently met in Service Technician I or II roles1-2 years relevant technical experience is required OR 6 months experience in Service Technician I or II roles at VC3Microsoft 365 or Azure certifications highly desiredGood problem solving and decision-making skills; ability to understand and analyze complex issuesSelf-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of qualityAt least 2 years relevant IT experience fully supporting and building customer environmentsAt least 2 years' experience managing & working with the following technologies:

    Windows Client Operating Systems (7, 8, 10, 11)Windows ServerMicrosoft/Office 365Virus and SecurityTCP/IPDHCPDNS

    Additional information you will want to know:Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employmentDay travel requiredValid Drivers license required

    #J-18808-Ljbffr
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