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Forest Lake

    Guest Service Representative - Forest Lake, United States - Running Aces Harness Park

    Running Aces Harness Park
    Running Aces Harness Park Forest Lake, United States

    3 weeks ago

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    Description

    GUEST SERVICE REPRESENTATIVE

    HIRING IMMEDIATELY FOR PART TIME POSITIONS
    $16.00 PER HOUR


    • Location: Running Aces Casino Hotel Racetrack Running Aces Blvd, Columbus, MN 55025
    • Schedule: Full time. Flexible schedule preferred. Shifts are 5:30pm-2am plus weekends and holidays.
    • Perks: 401k (full & part time), product discounts and more

    POSITION SUMMARY:
    The Guest Service Representative is the first line of interaction for the guests at Running Aces.


    ESSENTIAL FUNCTIONS:

    • Responsible for the first line interaction with guests of Running Aces Casino, Hotel & Racetrack on a daily basis.
    • Responsible for providing excellent Customer Service by having a "Can Do" and friendly attitude.
    • Answering all incoming phone calls with a pleasant and professional manner, answering questions or directing calls accordingly.
    • Monitor all materials that are available to the public to ensure that information is current and monitor the supply for ongoing needs and inventory.
    • Assist guests with concerns, questions, and inquiries.
    • Get to know our top players and guests and build rapport with them daily.
    • Sale of merchandise, general medications and other supplies. Check for valid identification with every tobacco purchase.
    • Daily review of the merchandise presentation and inventory to ensure there are adequate items for sale to the guests.
    • Take pride of ownership of the Aces Rewards Front Desk by keeping a clean and tidy work environment.
    • Monitoring the Front Desk and Lobby to ensure the area is clean and kept up.
    • Understanding the resources available to you as a Team Member.
    • Other job duties as assigned.

    JOB REQUIREMENTS:

    • Ability to operate computers, including knowledge of Word, Excel, Outlook and word processing.
    • Must be 18 years of age.
    • Must have cash handling and basic math skills.
    • Knowledge of Bravo and Micros systems a plus, but not a requirement.
    • Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
    • This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of company policy and procedures, state regulations, and technical rules relevant to their responsibilities.
    • Must possess the ability to obtain a Minnesota Racing Commission gaming license.

    PHYSICAL, INTELLECTUAL & ENVIRONMENTAL CONDITIONS:

    • Ability to work flexible shifts and days of the week including nights, weekends and holidays both alone and with others.
    • Must possess strong organizational, written and oral communication skills, with the ability to multitask.
    • Must possess excellent guest service skills, strong telephone etiquette, strong computer skills and be a self-starter with the ability to follow-up and complete tasks in a timely manner.
    • Ability to work in an environment that includes a casino floor, which can by noisy and have numerous guests.
    • Work may include numerous interruptions.
    • Ability to handle frequent sitting, walking and standing.
    • Ability to lift up to 25lbs.

    ADDITIONAL NOTES:

    • Must be present onsite for this position.
    Running Aces is an Equal Opportunity Employer
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