- Location: On-site, Running Aces Casino Running Aces Blvd, Columbus, MN 55025
- Schedule: May - September / Shifts include nights, weekends and holidays.
- Perks: 401k (full & part time), Discounts and more
- Responsible for the first line interaction with guests of Running Aces Casino, Hotel & Racetrack on a daily basis.
- Responsible for providing excellent Customer Service by having a "Can Do" and friendly attitude.
- Answering all incoming phone calls with a pleasant and professional manner, answering questions or directing calls accordingly.
- Monitor all materials that are available to the public to ensure that information is current and monitor the supply for ongoing needs and inventory.
- Assist guests with concerns, questions, and inquiries.
- Get to know our top players and guests and build rapport with them daily.
- Sale of merchandise, general medications and other supplies. Check for valid identification with every tobacco purchase.
- Daily review of the merchandise presentation and inventory to ensure there are adequate items for sale to the guests.
- Take pride of ownership of the Aces Rewards Front Desk by keeping a clean and tidy work environment.
- Monitoring the Front Desk and Lobby to ensure the area is clean and kept up.
- Understanding the resources available to you as a Team Member.
- Other job duties as assigned.
- Must be approachable, dependable, reliable, pleasant, positive and professional with a strong ability to work with other team members, good listening skills, patient and friendly.
- Knowledge of current events, promotions, and activities.
- Ability to handle guest issues in a friendly and "Can Do" attitude, seek the answer from other areas if you are unable to answer the specific question and/or concern, and promptly respond to the guest.
- Must be 18 years of age or older.
- Excellent communication, customer service and organizational skills required.
- Ability to operate computers including knowledge of Word, Excel, Outlook and word processing.
- Ability to work with numbers and cash handling experience.
- Ability to lift up to 25 pounds.
- Must be available for varying shifts and days, including nights and weekends.
- Knowledge of the Bravo and Micros system a plus but not a requirement.
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Description
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