Director, Global Channel Operations - Campbell, United States - Barracuda Networks Inc.

Barracuda Networks Inc.

Verified Company

Campbell, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

Job ID 25-009

We know a diverse workforce adds to our collective value and strength as an organization.

Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda

Research shows the single most influential reason a partner will be loyal to a vendor is "ease of doing business".

Consequently, efficient and effective channel operations are a must.

The Director of Global Channel Operations will be responsible for building operational scale and efficiencies into Barracuda's channel business, both internally and externally with its diverse ecosystem of one-tier, two-tier, and MSP partners.

This role will require the ability to work closely with internal stakeholders from various functional areas and business units around the world as well as with external transactional partners and software vendors.

Reporting to the VP, Global Sales Operations, the Director of Global Channel Operations will engineer channel operational processes and workflows, identify reporting and analytics needs, and partner with the CIO organization to increase the partners' "ease of doing business" with Barracuda to ensure a scalable and efficient channel business.

The role will lead and optimize our channel operations with a specific focus on process improvement, automation, and workflow enhancement.

In this role, you will be responsible for improving the efficiency of our channel operations, automating processes, and ensuring seamless integration of sell-through and MSP go-to-market motions.

What you will be working on:

Establish, lead, coach, and develop a highly effective and productive Channel Operations team while exemplifying Barracuda's core values
Strategically partner with senior Channel leaders to translate business objectives into standard frameworks and system workflows to achieve revenue goals
Analyze channel performance metrics, identify areas for enhancement, and collaborate on strategies to optimize channel success and revenue generation; provide business insights such as forecast metric curation, dashboard views, and channel scorecards
Partner with Channel leaders in building and scaling out channel programs during the program strategy, business model development, and operating model definition to ensure a successful execution
Drive operational improvement projects to optimize channel operations by streamlining processes, automating workflows, and enhancing efficiency in interactions with partners and distributors including quote to cash between Barracuda and our downstream channel partners
Partner with the CIO organization to increase automation and integration with our partner community (e.g., use of EDI, API, PDF, or XML integration)
Be responsible for the company's Partner Relationship Management (PRM) platform and operational components of the partner portal
Stay uptodate with industry trends and best practices in channel operations, tools, and analytics
Drive enhancement of the company's Deal Registration workflow and tools to make it easy for partners to bring us business and to initiate coselling with the Barracuda sales team
Reduce touch and manual efforts for Barracuda and our channel partners including distributors, reseller partners, managed service providers, and alliance partners
Work with the Barracuda's Customer Success organization to incorporate our partners in the customers lifecycle management process by sharing tools, data/telemetry, and workflow
Collaborate closely with channel partners to identify areas for operational improvement and ensure their needs are met
Enhance the partner experience by improving Deal Registration and opportunity management processes

What you will bring to the role:

Bachelor's degree in business, marketing, or related field.
7+ years of experience in channel operationsrelated roles at OEM/ISVs, distributors, MSPs, or large partners
Extensive experience designing and implementing measuring frameworks to evaluate channel health
Extensive knowledge of how vendors, distributors, partners, and related marketplaces integrate in order to publish SKU catalogs and transact the business in the quotetocash process
Demonstrated ability to lead business process reengineering projects
Proven ability to collaborate effectively with internal and external stakeholders
Excellent leadership and management skills
Strong analytical skills with the ability to identify and measure program success
Excellent communication skills with the ability to communicate effectively with all levels of the organization and partners
Ability to lead without authority

What you'll get from us
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility - there are o