Alfred Marina del Rey Assistant Store Manager - Alfred Group

Description

Job title:
Assistant Store Manager


Location:
Cafe


Reports to:
Cafe Manager


FLSA Status:
Non-exempt


Wage:
$20.00/hr + tips ($ $28.00 per hour approximately)


But First, Coffee.
Alfred opened the doors to its first location on tree-lined Melrose Place in January of 2013.

Guided by our three core values
— TEAM CULTURE, CUSTOMER EXPERIENCE and QUALITY PRODUCTS — we have built a passionate following with our innovative drinks, eye-catching design, and top-notch customer service.

Whether you're visiting a location in Los Angeles, Austin, San Francisco or the Middle East, your Alfred experience may look different, but our mission is singular:

for every customer, both brand new and fiercely loyal, to walk out of Alfred as thrilled with their visit as they are with their beverage.

Responsibilities:


_ Leadership and Employee Development_

• Coaches, motivates, and recognizes employees by providing performance feedback and development opportunities.
• Leads by example, demonstrating company values and high standards on and off the floor.
• Develops positive relationships with employees, understanding individual needs and fostering a team environment.
• Continuously develops employee skills by setting clear goals, providing ongoing training, and measuring performance.
• Collaborates with the Cafe Manager to onboard and train new employees.

**_
Customer Experience_**- Proactively resolves customer problems and ensures exceptional service in all situations.

• Cultivates a welcoming atmosphere for customers, exceeding expectations through outstanding hospitality.
• Sets the standard for exceptional customer service, ensuring team members deliver consistently highquality experiences.
• Ensures all team members possess a deep understanding of products and services.

**_
Safety and Operations Management_**- Promotes and enforces safe work practices, identifying and resolving potential hazards.

• Maintains a clean, organized, and wellstocked store environment according to company standards.
• Oversees all aspects of cash management, ensuring accurate and secure handling of funds.
• Performs all POS duties efficiently, including opening and closing procedures.
• Manages inventory control, minimizing waste and maintaining accurate stock levels.

**_
Sales and Profitability_**- Collaborates with the Cafe Manager to execute sales promotions and achieve sales goals.

• Assists in identifying optimal staffing levels to meet business needs and control labor costs.
• Contributes to increased profitability by ensuring efficient store operations and equipment maintenance.

**_

Scheduling and Administration_**- Assists the Cafe Manager in creating and maintaining the employee schedule, balancing business needs and labor costs.

• Provides ongoing scheduling support to ensure adequate staffing levels.

**_
Additional Responsibilities_**- Maintains excellent attendance and punctuality.

• Demonstrates a positive and professional attitude.
• Adapts to changing priorities and takes initiative to complete assigned tasks.
• Adhere to all policies and procedures outlined in Company's employee handbook.
• Any other tasks that may be assigned to meet company goals.

**_
Food Program Responsibilities_**- Develops an understanding of food handling and health safety procedures.

• Understands and is able to explain to customers the various types of sandwiches, toasts, and bagels offered.
• Restocks, cleans, and organizes prep space when necessary.
• Promptly assists in the distribution and organization of deliveries.
• Immediately reports potential safety hazards to the manager on duty.
• Previous experience in a café or restaurant setting preferred a plus, but not required.
• A passion for working with the public in a customerfacing capacity.
• Strong communication and interpersonal skills.
• Ability to work well in a team environment and under pressure.
• Positive attitude and willingness to learn.
• Fulltime employees must maintain an average of 30 hours per week to maintain fulltime status.

Physical Requirements

• Able to lift up to 20 pounds without assistance.
• Move quickly and efficiently from one area of the café to another.
• Ability to hear and communicate effectively in English.
• Good vision, including the ability to see details at close range.
• Flexibility to bend and squat as necessary to perform cleaning and stocking tasks.
• Ability to stand for extended periods and work in a fastpaced environment.
• Capable of operating a cash register or tablet device to enter customer orders accurately and efficiently.
• Ability to speak clearly and project voice to effectively communicate with customers and team members.

What You'll Get:

• Wage: $20.00/hr + tips ($ $28.00 per hour approximately)
• Medical, Dental, & Vision insurance packages
• 401k plan
• Paid time off accruals
• Employee discounts
• Free coffee & pastry each shift
• Performance reviews (90day