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Inside Sales - Raleigh, United States - Summit Hospitality Group
Description
SUMMIT HOSPITALITY GROUP:
INSIDE SALES & GROUP Manager
SUMMARY:
The Inside Sales & Group Manager is responsible for the inside group sales effort and assisting the sales and operations teams to ensure that all pre-event, event and post-event phases of group events are executed and communicated appropriately.
Capture, qualify and close all new and past group leads driven through property, brand or 3rd party that drive top line revenues, market share and profitability to the portfolio of hotels within the market.
In property liaison that is the primary contact for the event planner.Advocate and participate in the seamless communication between sales and operations to ensure the success of the sales efforts and customer satisfaction.
SCOPE OF THE ROLE:
The expectation of this position requires a minimum 40-hour work week which may include weekends/evenings (Saturday and/or Sunday).Tactical and timely execution of hotel and market sales initiatives through group strategiesResponsible for pre-event, event, and post-event planning, communicating, and executingLeverage our business and community relationships and drive group revenues into our portfolio of hotelsBoth reactive and proactive sales efforts to maximize business opportunities and revenueProvide a comprehensive business partnership with our customers to drive loyalty, increase market share, and focus on customer experiencePerformance accountability though goal and activity achievement
JOB RESPONSIBILITIES AND DUTIES:
Monitor, qualify and respond urgently to all group business inquiriesRe-solicit all past groups for re-booking opportunitiesEffectively manage the turnover process for all group bookings to the propertiesConduct site tours for wedding groups, blitzes, customer events and participate in trade showsResponsible for facilitating all BEO/Group Resume meetings to include AGM, GSM and/or Front Office Supervisors.
Responsible for entering in rooming list or client requested reservationsResponsible for ensuring that a method of payment is collected, entered into the PMS system, and authorized prior to the eventResponsible for posting & verifying all charges on group billing prior to sending to the customerResponsible for distributing all banquet event ordersResponsible for communicating any changes, additions, cancellations to the sales, revenue management and operations teamsAccurate tracking and account data entry into Customer Relationship Management system (CRM/Delphi)Be knowledgeable about brand sales initiative, strategies, trainings, and systemsParticipate in community events, associations, and organizations to promote our company's community presentsParticipate in assigned corporate and brand sales trainingComplete an annual self-performance appraisalsCommunicate professionally, clearly, and concisely in all written and verbal communicationQUALIFICATIONSPrevious hotel experience; preferred MarriottPossesses excellent guest service skillsHighly organized and efficient; requires minimal oversightExcellent written and verbal communication skillsTrack record of effective communication skills amongst team members and different departmentsWorking knowledge of Microsoft Word, Excel, and OutlookStrong work ethic; must lead by exampleAbility to prepare, audit and understand hotel banquet event orders, group actual reports and agreementsF&B experience is a plusCRM system experience (i.
e:
Hotel Salesforce, Delphi) is a plusCollege degree or equivalent in Hospitality Management preferredStrong interest in further hospitality career development
REPORTS TO:
Director of Sales
WORK ENVIRONMENT:
Flexible work scheduleAbility to lift 50 lbs.
Walking, sitting, standing, and bending/reaching for extended periods of timeValid Driver's licenseSummit Hospitality Group is an Equal Opportunity Employer.
Summit Hospitality Group LTD.
and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.
