- With a friendly disposition and tone, greets and checks in patients when they arrive to the office and/or guides patient through self-service kiosks.
- Maintains a high-level of customer service with patients and their family members, staff, and providers.
- Answers heavy volume of calls internally and incoming calls from referring providers; resolves call queries promptly.
- Ensures patient completes required forms, obtains necessary signatures, and accurately enters patient information for registration.
- At time of service, ensures all insurance, personal and health information is verified. Scans insurance card and ID into patient's file.
- Responsible for out-bound calling regarding missed appointments, to follow-up with tasked messages, outreach, Medicare wellness visit scheduling, TransactRx authorizations and Arch-to
- Arch.
- Ensures smooth patient flow by monitoring daily scheduling, scanning lobby for waiting patients, and following-up with Back Office staff as needed. Straightens lobby area to ensure a positive and professional environment for patients.
- Collects patient insurance co-payments, co-insurance, deductibles, and prior balances as well as explains payment policy/billing procedures and patient financial responsibility.
- Prepares and files patient forms while protecting patient personal health information according to HIPAA requirements.
- Balances daily monies and receipts, ensures accuracy of batch summaries, and creates deposits.
- Makes recommendations to improve processes and procedures with a focus on improving patient flow, patient satisfaction, and quality.
- Monitors, manages, and routes patient portal messages.
- Serves as department receptionist for outside vendors and contractors.
- Completes other duties as assigned
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Per Diem- Patient Svc Rep-Gateway-Dermatology
Found in: Lensa US 4 C2 - 1 day ago
Palomar Health Medical Group Poway, United StatesRequisition ID · 37653 · Department · Dermatology · Location · Poway, California · Union · Not Applicable · Salary Range · Job Type · Per Diem · Shift · Day · Hours Per Shift · 8 · Hours Per Pay Period · 00 · Description · The Patient Service Representative is th ...
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Patient Svc Rep-Poway-Cardiology
Found in: Lensa US 4 C2 - 1 day ago
Palomar Health Medical Group Poway, United StatesRequisition ID · 38587 · Department · Cardiology Services · Location · Poway, California · Union · Not Applicable · Salary Range · Job Type · Full-Time · Shift · Day · Hours Per Shift · 8 · Hours Per Pay Period · 80 · Description · The Patient Service Representat ...
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Patient Svc Rep-Poway-Cardiology
Found in: Lensa US 4 C2 - 5 days ago
Palomar Health Medical Group Poway, United StatesRequisition ID 38587 Department Cardiology Services Location Poway, California Union Not Applicable Salary Range Job Type Full-Time Shift Day Hours Per Shift 8 Hours Per Pay Period 80 Description The Patient Service Representative is the face of Palomar Health Medical Group. S/he ...
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Per Diem Patient Svc Rep
Found in: Lensa US 4 C2 - 4 days ago
Palomar Health Medical Group Ramona, United StatesRequisition ID · 38769 · Department · Family Medicine · Location · Ramona, California · Union · Not Applicable · Salary Range · Job Type · Per Diem · Shift · Day · Hours Per Shift · 8 · Hours Per Pay Period · 80 · Description · The Patient Service Representative ...
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Patient Svc Rep-Escondido-Cardiology
Found in: Lensa US 4 C2 - 1 day ago
Palomar Health Medical Group Escondido, United StatesRequisition ID · 38293 · Department · Cardiology Services · Location · Escondido, California · Union · Not Applicable · Salary Range · Job Type · Full-Time · Shift · Day · Hours Per Shift · 8 · Hours Per Pay Period · 80 · Description · The Patient Service Represe ...
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Per Diem Patient Svc Rep
Found in: Lensa US 4 C2 - 12 hours ago
Palomar Health Medical Group Ramona, United StatesRequisition ID · 38769 · Department · Family Medicine · Location · Ramona, California · Union · Not Applicable · Salary Range · Job Type · Per Diem · Shift · Day · Hours Per Shift · 8 · Hours Per Pay Period · 00 · Description · The Patient Service Representative ...
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Patient Svc Rep-Escondido-Cardiology
Found in: Lensa US 4 C2 - 5 days ago
Palomar Health Medical Group Escondido, United StatesRequisition ID 38293 Department Cardiology Services Location Escondido, California Union Not Applicable Salary Range Job Type Full-Time Shift Day Hours Per Shift 8 Hours Per Pay Period 80 Description The Patient Service Representative is the face of Palomar Health Medical Group. ...
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Patient Svc Rep-Vista-General Surgery
Found in: Lensa US 4 C2 - 4 days ago
Palomar Health Medical Group Vista, United StatesRequisition ID · 38606 · Department · General Surgery · Location · Vista, California · Union · Not Applicable · Salary Range · Job Type · Full-Time · Shift · Day · Hours Per Shift · 8 · Hours Per Pay Period · 80 · Description · The Patient Service Representative ...
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Patient Svc Rep-2nd Ave/Esco-Cardiology
Found in: Lensa US 4 C2 - 12 hours ago
Palomar Health Medical Group Escondido, United StatesRequisition ID · 38159 · Department · Cardiology Services · Location · Escondido, California Escondido, California · Union · Not Applicable · Salary Range · Job Type · Full-Time · Shift · Day · Hours Per Shift · 8 · Hours Per Pay Period · 80 · Description · The P ...
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Per Diem Patient Svc Rep-2nd Ave-Radiology
Found in: Lensa US 4 C2 - 3 days ago
Palomar Health Medical Group Escondido, United StatesRequisition ID 38709 Department Radiology Location Escondido, California Union Not Applicable Salary Range Job Type Per Diem Shift Varies Hours Per Shift 8 Hours Per Pay Period 00 Description The Patient Service Representative is the face of Palomar Health Medical Group. S/he is ...
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Per Diem Patient Svc Rep-2nd Ave-Radiology
Found in: Lensa US 4 C2 - 4 days ago
Palomar Health Medical Group Escondido, United StatesRequisition ID · 38709 · Department · Radiology · Location · Escondido, California · Union · Not Applicable · Salary Range · Job Type · Per Diem · Shift · Varies · Hours Per Shift · 8 · Hours Per Pay Period · 00 · Description · The Patient Service Representative ...
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Strategic Operations and Customer Service Manager
Found in: ZipRecruiter Test10S US C2 - 3 days ago
Stratpharma San Diego, United StatesJob Description · Job DescriptionStratpharma is a fast-growing Swiss Dermatology company that is currently seeking a highly motivated and strategic-minded individual for the position of Strategic Operations and Customer Service Manager. This role will be responsible for overseein ...
Per Diem- Patient Svc Rep-Gateway-Dermatology - Poway, United States - Palomar Health Medical Group
Description
Requisition ID 37653 Department Dermatology Location Poway, California Union Not Applicable Salary Range Job Type Per Diem Shift Day Hours Per Shift 8 Hours Per Pay Period 00 Description The Patient Service Representative is the face of Palomar Health Medical Group.
S/he is responsible for greeting & checking in patients, answering phones, documenting accurate patient information and ensuring overall patient flow.
The PSR will schedule walk-in appointments, ensure accurate patient insurance information, explain billing procedures, collect co-payments, deductibles and co-insurance, prepare/file patient forms, and process medical records.
ESSENTIAL FUNCTIONS:
REQUIREMENTS:
High School diploma or GED, and minimum one year of experience in a customer service position, preferably in a medical practice setting.
Working knowledge of contracted insurances, patient benefits, and third party requirements preferred. Experience answering telephones and computer proficiency required.Job RequirementsMinimum Education:
Preferred Education:
Minimum Experience: 0-6 months related experience
Preferred Experience:
Required Certification:
Preferred Certification:
Required License:
Preferred License:
We are an equal opportunity employer and do not discriminate against applicants or employees based on race, color, gender, religion, creed, national origin, ancestry, age, disability, sexual orientation, marital status or any other characteristic protected by law.