- Bachelor's degree
- State Life, Accident and Health license
- 5+ years related customer service experience
-
Senior Consultant in Process Management
3 weeks ago
SilverWorks Wheaton, United StatesAbout cimt ag: · We are a cross-industry IT consulting company. With more than Now applyemployees, we develop innovative software, modern IT concepts, and contemporary system architectures. · Our services focus on data science, from business analysis to visualizations, and SAP co ...
-
Safety consultant and project manager
3 weeks ago
Sapphire Enterprises Northlake, United StatesReady to make the world safer? · Pilz is a global provider of products, systems, and services for safe automation with around 2,500 employees. As a technology leader in automation, we have a global responsibility for the safety of people, machines, and the environment. We are pas ...
-
IT-Forensic Expert
3 weeks ago
Aurora Ventures Rollins, United StatesThe networker, solutions GmbH is a medium-sized consulting firm specializing in Cyber Security, SAP product and service development, contract management, and SAP variant configuration. · We are on a growth trajectory and offer challenging tasks and projects in a professional envi ...
-
Salesperson / Retail Merchant (m/f/d)
3 weeks ago
Titan Industries Rollins, United StatesRollins in Munich-Pasing is looking for full-time and part-time employees to join our team. We have been dedicated to providing quality products and services for pets for over 35 years. Our team works tirelessly in our specialty stores to ensure that our customers and their pets ...
-
Case Management Consultant
1 week ago
US Tech Solutions West Chicago, United StatesJob Description:Remote never onsite but Field WorkWilling and able to travel using your own vehicle 50-75%of their time to meet with members face to face in western Chicago suburbs and surrounding areas (Must have reliable transportation and a driver's license) Facilitate appropr ...
-
Case Management Consultant
2 weeks ago
US Tech Solutions West Chicago, United StatesJob Description: · Remote never onsite but Field Work · Willing and able to travel using your own vehicle 50-75%of their time to meet with members face to face in western Chicago suburbs and surrounding areas (Must have reliable transportation and a driver's license) · Facilitat ...
-
Sap Materials Management Consultant
6 days ago
Programmers Sparta, United StatesOne of our leading client is looking for Sap Materials Management Consultant onsite in Sparta TN · Minimum Requirements: · Education - bachelor's degree preferably in business management, information systems, or related disciplines. Experience can be substituted. · SAP Experien ...
-
Senior Managing Consultant
1 week ago
Cosatech Inc Oak Brook, United StatesSenior Managing Consultant · Join the winning team. Since 1989 CTI has maintained an excellent track record and growing footprint across America, Hong Kong, Singapore, Vietnam, India, Brisbane, and Sydney. · We help to solve complex business and technical problems while deliveri ...
-
Talent Management Consultant
1 week ago
Gallagher Rolling Meadows, United StatesAbout Us: · Welcome to Gallagher a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether i ...
-
Telecom Project Manager Consultant
2 weeks ago
Sierra ITS Batavia, United StatesWe Seek a PM With Telco Experience To Assist Our Client As They Convert Their Two Call Centers From Cisco To Teams Telephony. They Have In-house Tech Resources, So Your Focus Will Be On The Following · Create the strategic project plan · Set up best practices relating to call fl ...
-
Senior Product Consultant
3 weeks ago
Simplify Healthcare Aurora, United StatesThe role of the Sr. Product Consultant is to provide leadership on implementation projects through the pre-sales support, discovery, analysis, and configuration phases. This role will need to understand (or quickly develop the understanding of) the customer needs and our platform ...
-
Product Consultant
3 weeks ago
Simplify Healthcare Aurora, United StatesRole: · The role of the Product Consultant is to actively participate in software development and implementation projects through the initiation, analysis, and implementation phases. They will be assigned a team made up of Business Analysts. This role will engage with cross-funct ...
-
DevOps Engineer
4 days ago
Talent Groups Aurora, United StatesJob Title: DevOps Engineer · Location: Aurora, IL (Onsite) · Hire Type: Full-Time · Job Description: · Design and develop automated infrastructure solutions for complex security services within the Azure public cloud. · Test and validate CI/CD pipelines and Infrastructure as Co ...
-
Project Manager-Digital Commerce
1 week ago
iiicareer | Interesse International Inc. Aurora, United StatesA Japanese manufacturing company located in the West suburb of Chicago is looking for a Program Manager of Digital Commerce. · Salary:$110,000+ bonus · Work hours:Full-time 8:30am to 5:00pm (M-F) · Report to :General Manager of Sales · Background Profile: · -B.S. or B.A. MBA ...
-
Information Technology Project Manager
6 days ago
180 Engineering Aurora, United StatesIT Project Manager II (Contract to Hire) · Aurora, IL · Job Requisition: 7203 · Description for IT Project Manager II: · The IT Project Manager II plans, executes, and finalizes projects according to strict deadlines and within budget. Includes acquiring resources and coordinati ...
-
Senior Power Electronics Engineer
1 week ago
Zobility East Aurora, United StatesJob Title: Senior Power Electronics Engineer · Location: East Aurora, NY 14052 · Duration: Full-Time/ Direct-Hire · Note: · This is 100% onsite position. · A relocation package is available. · Salary range is $110,000- $140,000/year. · Job Description: · Client is looking for a S ...
-
Project Architect
1 day ago
Cordogan Clark Aurora, United StatesArchitecture | Engineering | Construction | Interior Design | Planning · Aurora & Chicago, Illinois | St Louis, Missouri | Cleveland, Ohio | Lafayette, Indiana | Sawyer, Michigan | Davenport, Iowa | Madrid, Spain · Cordogan Clark is an award-winning full-service architecture, e ...
-
Sales Account Executive
1 week ago
Diamond Envelope Corporation Aurora, United StatesSales Account Executive--Job Profile · Reports To: President & CEO · Direct Reports: 0 · Position Summary: · A Sales Account Executive is responsible for growing, and developing the sales along with the profitability of Diamond Envelope Corporation's products. This job is respons ...
-
Payroll Specialist
3 weeks ago
Donovan & Watkins Aurora, United StatesDonovan & Watkins has partnered with a fast-growing company in Aurora and is seeking a Payroll Specialist to join their team on a contract-to-hire basis. This position will be supporting HR functions and will be mostly remote. Responsibilities will include the following: · Respon ...
-
Consulting Team Talent Manager
2 days ago
Boston Consulting Group Schiller Park, United StatesWHAT YOU'LL DO Consulting Team Talent Managers act as holistic owners of the Consulting Team employment experience with a close focus on casework pipeline management and the deployment of our consulting staff. Talent Managers own the process of landing an appropriate team of cons ...
Account Management Consultant - Aurora, United States - MetLife
Description
Account Management ConsultantLocation(s)
Posting Location:
Houston, Texas
Posting Location:
Aurora, Illinois
Posting Location:
Overland Park, Kansas
Country
United States
Working Schedule
Full-Time
Work Arrangement
Hybrid
Travel Required
25%
Relocation Assistance Available
No
Posted Date
28-May-2024
Job ID
2679
Description and Requirements
Role Value Proposition
MetLife Group Operations has a keen focus on delivering exceptional customer service to our group benefit customers. The Account Management Consultant role is a key component of our service delivery model. The Account Management Consultant is the main point of contact for our brokers.
In addition, the Account Management Consultant will provide key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.
Key ResponsibilitiesDirectly aligned with two Account Executives and maintain overall responsibility for the designated sales partner book of business
Facilitate weekly work team huddles and collaborate with dedicated internal partners to ensure customer deliverables are met
Acting as a liaison between customer, broker, and internal teams to initiate and execute action plans for customer resolution
Serve as the initial point of contact for assigned brokers with regard to service-related escalations and work internally to resolve
Lead resolution of complex or persistent situations where escalation or unique solutions are required
Request and analyze reports related to customer plan experience as well as broker commissions
Organize and attend various customer and broker-facing meetings either in person or virtually and develop marketing plans and presentation materials for such meetings as needed
Actively participate in finalist meetings for prospective customers and stewardship meetings for existing customers
Ensure proper licensing, appointment and commission paperwork is in good order for writing agents
Demonstrate strong customer-specific product knowledge and provide consultative assistance on issues related to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.)
Actively participate in the implementation process to ensure a smooth onboarding experience for new and existing customers
Track customer renewal statuses and margin position, negotiate rates, work with underwriting to request alternate plan designs as necessary, and notify internal partners of plan design changes to initiate the amendment process
Build and maintain long-term trusted relationships with customers to support retention and growth of the accounts
Mentor newly hired associates and assist with process training
Perform other duties as assigned or required
E
s
sential Business Experience and Technical Skills
Required Attributes
:
5-7 years of account management experience, direct customer-facing experience preferred
Tenacious problem solver
Ability to thrive in a fast pace environment with competing priorities
Excellent presentation skills, oral and written communication skills with clients and internally
Highly motivated, agile, and able to operate effectively within a team
Strong insurance product knowledge and underwriting skills
Outstanding organization skills with extreme attention to detail
Proficient in PowerPoint and MS Excel
State Life, Accident and Health license or the ability to obtain within 90 days of date of hire
High School diploma
Preferred
:
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families.
We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability.
We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much moreAbout MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For , MetLife
, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future.
United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's#AllTogetherPossible ) . Join usEqual Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.#J-18808-Ljbffr
