Program Information Mgr - Philadelphia, United States - The Renfrew Center of Pennsylvania, LLC

The Renfrew Center of Pennsylvania, LLC
The Renfrew Center of Pennsylvania, LLC
Verified Company
Philadelphia, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

The Renfrew Center of Philadelphia, PA has an opportunity for a Manager of Program Information

Position Responsibilities:


  • Follow up daily with inquiries, offering support and encouragement while moving them appropriately toward admission to the most appropriate level of care.
  • To meet regularly with the department to update and identify techniques/strategies used in the handling of Inquiries.
  • To provide staff with programming information, fees, and availability of Renfrew services.
  • Tracking and working on improving metrics for: time of initial inquiry to follow up and conversion of inquiries to assessment.
  • Oversee pertinent information being provided to Clinical Assessors relating to the needs of the client, their family, and of any treating/referring professionals.
  • Orient all new personnel to the current services, programs, and location of The Renfrew Center. Provide an explanation of how to refer a patient to one of our programs.
  • To be available to other Renfrew sites regarding program information for any prospective patients.
  • To serve as a liaison between Marketing, Administration, and all inquiry staff.
  • Responsible for personnel issues such as interviewing, hiring, disciplinary action, performance reviews and termination Oversee materials sent out to consumers and professionals.

Education, Competencies and Credentials:


  • A Bachelor's degree in Social Work or a related field is required.
  • Prior supervisory/management experience required
  • Sales experience including excellent communication skills and telephone presence required. Computer proficiency including Word, Excel, and keyboarding a minimum of 4050 wpm.
The Renfrew Center provides women with the tools they need to succeed — in recovery and in life.

Offering a warm, nurturing environment, Renfrew emphasizes a respect for the unique psychology of women, the importance of a collaborative, therapeutic relationship, and the belief that every woman needs to actively participate in her own growth and recovery.

**The Renfrew Center - An Equal Employment Opportunity Employer, devoted to diversity, equity, and inclusion.
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