IT Lead Support Specialist - Morristown, United States - Thermon, Inc.

Thermon, Inc. Morristown, United States

2 weeks ago

Description

Department: Information Technology

FLSA Status: Exempt

Job Type: Full-Time

Reports To: Director IT

Job Setting: Onsite

Location: Morristown

Who are we?

Located in Morristown, TN 45 minutes northeast of Knoxville, Precision Boilers manufactures industry-leading electric and fuel-fired hot water boilers and steam generators plus a wide range of accessories such as deaerators and blowdown tanks. Founded in 1946, Precision Boilers' first product was the sump pump. Over the years the company has continued to grow and add new products including the industry recognized High Voltage Jet (HVJ) Electrode Boiler. As a leading employer in the Morristown area, the company maintains a state-of-the-art facility with a well-trained and stable workforce.

What is the opportunity?

Reporting to the Director of Information Technology, the Lead I.T. Support will be responsible for evaluating and implementing new network technologies, security and maintaining existing infrastructure. Grow with us as our internal customers look to us for larger and more complex software solutions. Enjoy respect and recognition for your contributions as we continue to provide our internal customers with the best solution Experience autonomy and open dialogue with senior managers and make an immediate impact

Supervisory Responsibilities:

Participates in the recruitment, hiring, and training of infrastructure personnel.
Technical Lead for team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned.

Research and present new technologies to increase efficiency and reduce waste.
Cybersecurity knowledge a plus.
Suggest improvements to network performance, capacity, and scalability.
Develop and enforce best practices.
Configure and install software, servers, routers, and other network devices.
Monitor network performance and integrity.
Resolve issues troubleshooting cloud and local infrastructure.
Understanding of communication and routing protocols.
Maintain complete technical documentation and diagrams.
Maintain technical skills by attending annual seminars and reading literature associated with job functions.
Identifies and shares training opportunities for staff to build and improve skills.
Assists in the organization of departmental management structure and teams for optimal, efficient operations.
Work off-hours to install hardware and software and troubleshoot issues.
Performs other related duties as assigned.

The above are considered essential duties and are illustrative of those job tasks, which are fundamental. Employees may be required to perform additional related duties as may be assigned by management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

Bachelor's degree in a relevant computer science field required.
10 years: Strong proficiency in networking.
Network certifications.

Skills and Abilities:

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to set long-term goals and communicate them to others.
Ability to motivate and organize multiple efforts to accomplish goals.
Proficient with Microsoft Office Suite or related software.

Physical Demands:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 50 pounds at times.
Must be able to access and navigate all areas in the facility.
Must be able to quickly traverse manufacturing areas.
Must be able to stand, bend, crawl, stretch, lay, and squat in order to maintain equipment.

Work Environment:

This position must perform tasks that involve mainly office exposure, sitting behind a desk performing tasks on a computer. Most of their time, the employee will spend time in the office with low to moderate exposure to noise, heat, and cold environment, other physical requirements include walking, bending, hand dexterity, speaking, seeing, and lifting/moving up to 50 pounds. Steel toe shoes, earplugs and safety glasses are always required while on the production floor.

Benefits:

Bonus eligibility.
Medical, Dental, and Vision.
Short-Term Disability, Long-Term Disability, and Life Insurance.
401k with Company Match.
Paid Time Off.

Thermon is a global organization that serves the energy, power generation, chemical, food and beverage, commercial, rail and transit and other industries to provide innovative solutions for heating applications by deeply understanding our customers' needs. We specialize in complete flow assurance, process heating, temperature maintenance, freeze protection and environmental monitoring solutions. We care for the environment, and we are a leader in safety performance.

1,440+ employees in more than 15 countries
Sales to 85+ countries worldwide
Over 100 independent sales agents and distributors
Manufacturing facilities in US, Europe, Canada, India, and now in Tennessee and Illinois

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