Jobs
>
La Vergne

    Client Relations Manager - La Vergne, United States - Ingram Content Group

    Ingram Content Group
    Ingram Content Group La Vergne, United States

    4 weeks ago

    Default job background
    Description

    Job Description

    Job DescriptionJob Description

    Ingram Content Group (ICG) is hiring a Client Relations Manager to join our team in La Vergne, TN. In this role, you will serve as the primary point of contact between Ingram Book Company (IBC) and assigned key International retail clients to resolve issues, lead the ongoing business relationship, instruct clients on policies/procedures, utilize industry experience in consultation with clients, and counsel them in the tools available through IBC to maximize their success. You'll take ownership of meetings with clients and provide constructive feedback. The Client Relations Manager collaborates with existing customers and prospects to represent IBC in the promotion, coordination, and participation of selling IBC programs, products, systems, and services. Additionally, you'll maintain client satisfaction exemplified by being client-focused and responding with a sense of urgency. Further, you will work directly with other departments such as Sales, IT, Finance, Operations, and Product on client-related issues. Finally, the Client Relations Manager works cross-departmentally on key projects that drive business development initiatives for some of the largest IBC accounts.

    Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning.

    Required Qualifications:

    • Bachelor's degree or year-for-year directly related experience in account management/success or support management.
    • 4 years of book industry (distribution, buying, selling) or client management experience.
    • 1 year of experience with MS Excel and Word.

    Preferred Qualifications:

    • Prior experience working with formal Reporting Tools/Platforms (examples: PowerBI/Qlik).
    • Experience with creating and presenting PowerPoint presentations.
    • Proficient in Excel
    • Retail/Channel, Wholesale, and/or E-Commerce Experience

    Key Responsibilities:

    • Conducts account reviews with assigned retail clients.
    • Develops client-specific agenda and objectives; prepares appropriate reports; discusses client's current/year-to-date business; communicates changes in policy/procedure, explains benefits and requirements; discusses any concerns; and commits to a follow-up plan.
    • Serves as liaison between assigned client retailers and the Ingram organization, to include, but not limited to, formal and informal communications, evaluating client expectations and Ingram's ability to meet those expectations, and forming strong interactions with all levels within the retailer.
    • Operates as the main operational point of contact for all things pertaining to assigned clients.
    • Looks to improve and simplify the operational systems, process, and policies in support of the company strategic initiatives and goals.
    • Participates in IBC projects including projects that touch Finance, Product, IT, Operations, Lightning Source and Data.
    • Participates in process management and system improvement projects working with Sales, IT, and other IBC departments.
    • Manages and ensures resolution of customer relations' issues and works directly with client to resolve issues.
    • Responds with recommendations/decisions on day-to-day issues within the framework of the International sales group.
    • Serves as POC (point of contact) for International Pipeline and Project tracker to ensure progress toward target dates.
    • Serves as POC for International priorities with Sales Operations team.
    • Partners with the Director and Account Managers to generate revenue and/or profit margins in assigned accounts.
    Additional Information

    Perks/Benefits:

    • A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
      • 15 vacation days & 12 sick days accrued annually and 3 personal days
      • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
      • Wellness program with access to onsite gym and basketball court for associates
    • Avid reader? Numerous opportunities to engage with books and authors
      • Free card registration at the Nashville Public Library
      • Discounted offers to self-publish with IngramSpark
    • Encouraged continued education with our tuition reimbursement program
    • Financial and in-kind opportunities to engage with non-profits in your community
      • Company match program for United Way donations
      • Volunteer opportunities and in-kind drives for non-profits throughout the year
    • Take breaks or brainstorm in our game room with ping pong & foosball
    • Casual Dress Code

    Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

    Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

    • EEO/AA Employer/Vet/Disabled
    • We participate in EVerify.
    • EEO Poster in English
    • EEO Poster in Spanish
  • Harpeth Hall

    Alumnae Relations Manager

    1 week ago

    Harpeth Hall Nashville, United States

    PRIMARY FUNCTION: · Partners with the Director of Alumnae Relations in managing all aspects of the alumnae office including alumnae programming, stewardship, communications, networking, and constituent management. Serves as an integral part of the Advancement/Alumnae Relations t ...

  • Esquire Law

    Employee Relations Manager

    4 days ago

    Esquire Law Nashville, United States

    Employee Relations Manager - Esquire Law Services · MISSION STATEMENT : Esquire Law Services' Mission is to be the leader in management, technology development and implementation for law departments and law firms. · The entire team of Esquire Law Services is dedicated to protec ...

  • The AristoMedia Group

    Public Relations Manager

    1 week ago

    The AristoMedia Group Nashville, United States

    Job Description · Job Description · AristoPR, the entertainment PR division of The AristoMedia Group, is seeking a Publicity Manager. · This person must be a leader, but also team-oriented and possess strong problem solving, interpersonal, verbal and written communication skill ...

  • The AristoMedia Group

    Public Relations Manager

    1 week ago

    The AristoMedia Group Nashville, United States

    Job Description · Job DescriptionAristoPR, the entertainment PR division of The AristoMedia Group, is seeking a Publicity Manager. · This person must be a leader, but also team-oriented and possess strong problem solving, interpersonal, verbal and written communication skills. Th ...

  • Brookdale Corporate – Nashville

    Content & Public Relations Manager

    3 weeks ago

    Brookdale Corporate – Nashville Brentwood, United States

    Overview · Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity · Brookdale Senior Living is looking for an experienced storyteller who can find and identify "the" story to tell and the best ways to tell it, whether as video, print or digital. This pers ...

  • The Ladders

    Corporate Public Relations Manager

    19 hours ago

    The Ladders Nashville, United States

    102104 · 543 Expressway Park Drive, Nashville, Tennessee 37210 · TruGreen accepts applications on an ongoing basis. · Job Description · TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic t ...

  • Cracker Barrel

    Senior Manager, Guest Relations

    3 days ago

    Cracker Barrel Lebanon, United States

    **Overview** · At Cracker Barrel, our mission is Pleasing People. This is evident from the moment you walk through our doors, with the first smile that greets you, from the items in our retail store to the food on the table, we welcome you home · This individual manages the gue ...

  • Dollar General

    public relations manager

    3 weeks ago

    Dollar General Goodlettsville, United States

    Job Description · Company Overview: · Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, hea ...

  • Insight Global

    Quality Manager

    4 days ago

    Insight Global La Vergne, United States

    Quality Manager · Location: La Vergne, TN · Duration: Full-Time Role · Schedule: On-site 5 days a week · Pay: $95k-105k depending on experience. · The Quality Manager position is a support function for sales, purchasing, and operation departments and ensuring that our customer re ...

  • Insight Global

    Supplier Quality Manager

    4 days ago

    Insight Global La Vergne, United States

    Required Skills & Experience · Needs: · -To perform this job successfully, an individual must have practical experience with carbon steel · specifications such as ASTM and SAE Industry Standards. Knowledge of JIS Standards with emphasis on · Nissan, Honda, and Toyota is also nece ...

  • QUANTA COMPUTER NASHVILLE LLC

    Warehouse Supervisor, 1st Shift

    2 days ago

    QUANTA COMPUTER NASHVILLE LLC La Vergne, United States

    Quanta Computer is a Fortune Global 500 high-technology organization based in Taiwan and a world leader in cloud computing. The US headquarters in Nashville, Tennessee builds the cloud for the world's largest search engine, online retailer and social media companies and has grown ...

  • Chromalox

    Associate Product Engineer

    4 days ago

    Chromalox La Vergne, United States Full time

    At Chromalox, part of Spirax Group, we build advanced thermal technologies for the world's most challenging industrial heating applications. Headquartered in Pittsburgh, Pennsylvania, we do it better and have been doing it longer than anyone else. · Chromalox started with an inn ...

  • The Cook & Boardman Group

    Purchasing Agent

    1 week ago

    The Cook & Boardman Group La Vergne, United States

    Established in 1955, The Cook & Boardman Group is the nation's premier provider of architectural doors and frames, door hardware and related building specialty products in addition to complete systems integration services. We provide solutions for commercial and multi-family resi ...

  • Ingram Content Group

    Database Administrator

    2 weeks ago

    Ingram Content Group La Vergne, United States Full time

    Job Description · Ingram Content Group (ICG) is currently recruiting for a Database Administrator (DBA), to join our team in LaVergne, TN (Greater Nashville area). This Database Administrator (DBA) is responsible for developing, implementing, and maintaining RDBMS structures to s ...

  • QUANTA COMPUTER NASHVILLE LLC

    Network Administrator

    19 hours ago

    QUANTA COMPUTER NASHVILLE LLC La Vergne, United States

    Quanta Computer is a Fortune Global 500 high-technology organization based in Taiwan and a world leader in cloud computing. The US headquarters in Nashville, Tennessee builds the cloud for the world's largest search engine, online retailer and social media companies and has grown ...

  • Cabinets To Go

    Store Manager

    1 week ago

    Cabinets To Go La Vergne, United States

    Cabinets To Go has an immediate opening for Store Manager. · Highly competitive total compensation package that includes a base salary, plus bonus and commission opportunities, with no cap on earning potential. · The Cabinets To Go Store Manager is responsible for the day-to-day ...

  • Ingram Content Group

    Product Manager

    1 week ago

    Ingram Content Group La Vergne, United States Full time

    Ingram Content Group (ICG)is hiring a Product Manager to contribute to our team in our La Vergne, TN office. The Product Manager identifies new products and services, for publishers using Lightning Source's Enterprise and IngramSpark platforms. You'll develop and maintain direct ...

  • USO US Oncology Corporate, Inc.

    Account Services Rep

    2 weeks ago

    USO US Oncology Corporate, Inc. La Vergne, United States Full time

    The Account Services Rep (ASR) is responsible for achieving annual goals by managing a book of non-core MSPL business within a designated territory. The Account Services Rep will resolve customer issues, respond to pricing requests, and identify needs and opportunities within the ...

  • QUANTA COMPUTER NASHVILLE LLC

    Manufacturing Process Engineer

    2 weeks ago

    QUANTA COMPUTER NASHVILLE LLC La Vergne, United States

    Quanta Computer is a Fortune Global 500 high-technology organization based in Taiwan and a world leader in cloud computing. The US headquarters in Nashville, Tennessee builds the cloud for the world's largest search engine, online retailer and social media companies and has grown ...

  • Ingram Content Group

    Senior Software Engineer

    4 days ago

    Ingram Content Group La Vergne, United States Full time

    Job Description · is hiring a Senior Software Engineer. This individual is responsible for Leadership role in small to midsize projects, analysis and design of new or improved systems, and ability to deal with complex development issues such as multi-platform development, and ...