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    Community Association Manager - Austin, United States - AMG | Association Management

    AMG | Association Management
    AMG | Association Management Austin, United States

    1 week ago

    Default job background
    Real Estate
    Description

    Community Manager:

    Daily work involves customer service, vendor management, project management, public speaking, finance, budgeting, and conflict resolution. Many candidates joining our company have experienced previous success in areas such as retail, restaurants, and administrative or task/project management roles; they are able to work independently with some supervision and direction. We are primarily a customer service and communication company that just happens to be in the property management industry. Handling difficult customer situations is an essential trait, as we deal with a high number of conflict resolution scenarios.

    Who are we?

    Alamo Management Group is a local homeowners association, or HOA, management company with a focus on being a unique place of employment. We are customer service centered, with strong family and neighbor values. We do not want to be like other companies, and our belief is that by creating an amazing customer experience will we achieve long-term success.

    At AMG we are enthusiastic about the growth of our employee's skillset and the culture that we uphold in the workplace. While working at AMG you will find yourself learning something new and useful every day.

    Industry experience is preferred but not required to be successful at AMG, we want to grow with you

    We pride ourselves in our determination to change the negative stigma if HOAs. To achieve this, we look for employees who are ready to learn, able to take on challenges and strive to provide the best customer experience to our vendors, developers, and residents.

    Are you an adaptive learner? Are you ready to take on challenges? Are you passionate about customer experience? Are you energetic? Then consider joining the fastest growing local management company in Texas

    Community Manager Responsibilities:

    Work directly with the BOD of each community. This includes the following

    • Advise the BOD on decisions and best practices
    • Attend BOD meeting at agreed time by the BOD
    • Implement BOD decisions and processes.
    • Weekly Updates

    Manage all vendors within each community and ensure all contractual obligations are met.

    Design and prepare Request for Proposals

    Perform site inspections on a regular basis

    Draft and keep all community records

    Keep association files organized on server

    Monthly newsletters

    Handle all Eblast for the communities

    Effectively run all BOD meetings. This includes the following:

    • Prepare meeting notices, agendas, and presentations
    • Draft meeting minutes

    Community Rules and Regulations

    An HOA manager is typically involved in drafting and enforcing community rules and regulations. These rules govern behaviors that are intended to help maintain a visually appealing neighborhood while protecting property values. Rules and regulations usually govern landscaping and home maintenance requirements; on-street parking; building additions; and exterior home appearance. An HOA manager monitors community activities, hears complaints from homeowners, and investigates and resolves issues.

    Maintenance and Upkeep

    An HOA manager is responsible for the general maintenance and upkeep of common areas in a community. Managers must ensure that neighborhood equipment, lighting and gates are all in good working order. A manager may be responsible for working with local vendors to uphold this responsibility.

    Site Inspection

    An HOA manager is responsible for bi-weekly community site inspections in which they survey the area for violations according to the HOA's rules and regulations. The community manager assigns violations to homeowners who have infractions according to the rules and regulations of the neighborhood. An HOA manager may issue fines against non-compliant homeowners if rules are consistently violated.

    Other Responsibilities

    An HOA manager handles the financial matters of the HOA they manage, including the collection of association fees from residents. they may also work in coordination with a council or board comprised of community members who live in the neighborhood. These board members help facilitate neighborhood meetings; keep residents up to date on changes to rules and regulations; and serve as unofficial internal representatives of the management company. The HOA manager may conduct annual elections to select new board members.

    Eligibility Requirements:

    Education: High school or equivalent

    Experience: Customer service- 3 years

    License/Certification: Driver's License

    Qualified Candidates may have some of the following:

    Professional experience in community management or maintenance

    Professional experience with vendor management

    Certification: M100 or CMCA

    2 years property management experience

    Bachelor's Degree in Business or Management

    Starting Salary: $55, $65,000.00 per year

    Benefits:

    401(k)

    401(k) matching

    Dental insurance

    Health insurance

    Paid time off

    Sick time off

    Referral program

    Retirement plan

    Vision insurance

    Schedule:

    8 hour shift

    Monday to Friday

    Ability to commute/relocate:

    • Work Location: Austin Area
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