Automotive Parts Online Sales Representative - San Bernardino, United States - Toyota of San Bernardino

Description

As an Automotive Parts Online Sales Representative you would be responsible for achieving monthly sales and gross forecasts and for seeking out and soliciting parts business; you would report directly to the Automotive Parts Manager.

• Dealership Offers:
• Competitive wages
• Health Insurance
• Dental & Vision Insurance
• Life Insurance
• 401k
• Paid Time Off and Paid Holidays
• Opportunity for advancement

• Take and fill orders for online customers promptly and efficiently, assisting in determining which parts and accessories are required.
• Make suggestions when appropriate regarding specific parts and accessories that may needed for each job.
• Provide information regarding the associated cost of parts required on repair orders.
• Keep inventory control system and parts catalog up to date. Inform service employees when backordered or special order parts are received
• Accept and follow through on lawful directions from supervisors. Be polite and friendly, greet customers promptly and deliver exceptional customer service.
• Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service.
• Communicate parts knowledge as needed to adequately meet demands while maintaining good inventory turn ratios.
• Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.
• Work with multiple customers at once if needed while still providing individual customer satisfaction.
• Keep mailing lists up to date.
• Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customer's initial purchase.
• Conduct telephone transactions courteously and promptly.
• Inform online customers and dealership staff when appropriate regarding any new merchandise, specials, and sales.
• In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory.
• Become proficient and familiar with computer systems necessary for parts and accessories management.
• Periodically conduct physical inventory of merchandise.

• High School Diploma or equivalent, required.
• Minimum 1 year of Commercial/wholesale experience (preferred)
• Minimum 1 year of Working knowledge of Reynolds and Reynolds system (preferred)
• Working experience with Microsoft Office Suite (i.e. Word and Excel) (preferred)
• Working knowledge of how to navigate the internet (preferred)
• Previous dealership parts or equivalent working experience (preferred)
• Bilingual, (Preferred but not necessary)
• Ability to multitask in a demanding environment
• Team oriented, flexible, and focused on maintaining a high level of customer service.
• Valid driver's license