Store Manager - Little Rock, United States - Trane Technologies

Description

:
The Store Team Leader is a trusted advisor to customers who works with them to identify their needs and helps to resolve parts or equipment issues with sales of quality parts and solutions offerings. In addition, person is responsible for warehouse and fulfillment. As a leader, this role is also responsible for overall store/facility management and supervises a small team.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support .
• Learn more about our benefits here

Responsibilities: Customer Facing:

• Actively engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions.
• Ensures all customers are engaged by a store associate before they reach the counter ("10 ft /10 seconds in store" rule of engagement).
• Drives sales by maintaining current knowledge of all portfolio offerings and leverage technical knowledge of parts to provide value propositions to the customer and drive sales
• Drives sales by identifying related products or add on extension needs and making customers aware of product promotions and adding lines to parts orders.
• Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
• Occasionally visits external customers to better understand their needs and potential sales opportunities in future.
• Maintain constant awareness of local market pricing and product trends, collaborating with Retail Operations Leader to develop actions to leverage opportunities for growth and addressing pressures from competition.
• Lead overall implementation of product and vendor promotions and customer events.
• Ensures portfolio for the store and showroom is kept current and incorporates local customer needs to ensure high availability of sales.
• Makes outbound calls including marketing new products.
• Generates lead sheets for Account Managers
• Processes Reclaims

Leadership and Winning Culture:

• Effectively assesses, selects, onboards, develops and coaches strong, diverse team of different backgrounds and experiences to achieve performance goals and business results.
• Establishes work objectives and plans and manage distribution of work among associates.
• Utilize HR team and IR Talent Management System and processes to effectively work with associate(s) to establish goals, manage overall performance management, and ongoing development.
• Works with Retail Operations Leader regarding performance reviews, performance issues, recommended promotions and salary/wage increase.Builds a sales culture, reinforcing parts and solutions sales through coaching and training.
• Leverage sales reporting to identify opportunities for improvement.
• Establishes leadership cadence for team including communication and community events to help build engaged team.
• Role-models engaging customer-facing behaviors and customer service.
• Lead recognition, informal and formal for the store including ongoing individual recognition and recognizing successes.
• Participates in different team and community involvement activities.

Operations:

• Execute quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Responsible for cash management process including reconciliation.
• Responsible for showroom appearance.
• Develop and execute annual operating plans for store. Prepare and analyze business forecasts and reports, conduct audits and reviews to ensure business process and financial compliance.
• Work with Retail Operations Leader to recommend potential synergies with other SBUs for market penetration.
• Responsible for achieving store sales goals objectives including customer and vendor events.
• Conduct market price and product needs analyses and recommends new product offerings to Retail Operations Leader.
• Address and resolve facility issues and manage store operations to ensure follow through, productivity and quality in standard work and processes.
• Ensure compliance with Company safety programs. procedures; conduct safety audits; ensure required training compliance and conduct safety training as needed, and reinforce a strong safety culture.
• Complete training as required, including safety training, certification and testing.
• Responsible for maintaining required daily, weekly and monthly reports.
• Store operations including but not limited to successful implications of performance scorecard metrics

Back Office:

• Overall responsibility for all aspects of warehouse and inventory control including replenishment,
• stocking, cycle counting, physical inventory, receiving, storage and obsolete slow moving inventory (OSMI).
• Responsible for will calls.
• Filing of M/S's, freight bills of lading, equipment packing slips, etc. for inventory reconciliation and audit purposes.
• Manages transfers.
• Responsible for monitoring/auditing all product returns and warranty transaction/claim activity.
• Flexibility to work outside normal work hours/weekends, as required.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• We are looking for a customer oriented person with a High school diploma or GED required plus minimum of 2 years of inside sales, retail or related experience. Proven experience in building customer relationships. Experience working in a process management system and priority setting. Must be results driven, a strong team player and be able to maintain a high energy level even with challenging situations or customers. Must have good computer skills including Microsoft Office; Word, Excel, and Outlook. Proficiency in an inventory management system or retail sales program a plus.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Any lifting above 50 pounds should be done mechanically. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Base Salary: Starts at $70,000 base salary and up based on experience and will include an incentive plan.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.