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Systems Administrator
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Systems Administrator
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System Administrator
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IT Systems Administrator PACS
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IT Systems Administrator PACS
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Systems Support Administrator
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Senior Systems Administrator
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IT Systems Administrator PACS
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CommonSpirit Health Omaha, United States**Overview**CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out ...
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Linux Systems Administrator
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The Boeing Company Omaha, United StatesJob Description · At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment f ...
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Linux System Administrator
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Leidos Omaha, United States· Leidos currently has an opening for a Systems Administrator in our Omaha NE office. This position reports directly to the Information Assurance Manager and is an exciting opportunity to use your experience providing advanced computing solutions in a heterogeneous environment. ...
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Windows System Administrator
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Linux System Administrator
4 weeks ago
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Senior System Administrator
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CyncHealth Omaha, United StatesPosition Summary: · The Senior System Administrator will be responsible for maintaining and overseeing the information technology systems and networks within the organization, specific to operations. This position will be responsible for ensuring the stable operation and suggest ...
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Junior Systems Administrator
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Systems Administrator Medical Imaging
2 weeks ago
Unavailable Omaha, United StatesOverview · CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out o ...
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Learning Management System Administrator
2 weeks ago
Nebraska Medicine Omaha, United StatesSerious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. · Shift: · First Shift (United States of America) · Learning Management System Administrator · If you're looking f ...
Omnichannel System Administrator - Omaha, United States - talent_grids
Description
_This role could be based in either Omaha (strongly preferred) or Sunnyvale depending on which location the candidate approved for hire chooses.
LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights.
Our global reach means we get to make a direct impact on the world's workforce in ways no other company can.
We're much more than a digital resume – we transform lives through innovative products and technology. Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works.
LinkedIn is seeking an Omnichannel System Administrator who will be responsible for designing, implementing, and maintaining systematic workflows that connect our members & customers to our support agents through multiple real-time & non-real-time channels.
This role will work alongside cross-functional horizontal teams to execute and maintain critical business and system processes with direct impact to the company's bottom line.
This role helps support hundreds of internal users and millions of external users (using ~ 25 different languages) by creating & maintaining scalable omnichannel technology that optimizes business efficiency and member satisfaction.
Understanding business needs, designing workflows, analyzing data, and driving implementation are critical.LinkedIn's compelling culture and high growth environment allows top performers the chance to grow their career rapidly and make a material impact on our members and for the company.
RESPONSIBILITIES:
Understand current core business processes and existing technical solutions
Migrate existing multi-channel support workflows into centralized omnichannel system
Manage skills-based, queue/priority routing
Configure and customize omnichannel cloud system features (queues, workgroups, customized reports, etc.) to meet the needs of the company
Understand the customer contact strategy for our different lines of business and match the system channel (voice, email, chat, social, etc.) setup to match the strategy
Leverage technology to improve business workflow for agents via scripting, automation, etc.
Build scalable systematic workflows for live service channels as well as asynchronous service channels through interactions with ACD, IVR, CTI, CRM, etc.
Collaborate with software admins, software developers, business analysts, system architects, and IT professionals to implement system solutions
Design, configure, and implement strategic and operational projects supporting Global Customer Ops
Support ongoing system maintenance & upgrades as necessary
Analyze information in the system to proactively suggest or develop solutions to issues
Document end-to-end workflows showing system inputs and system outputs
Apply prior omnichannel system experience to provide operational assistance to address the needs of internal users
BASIC QUALIFICATIONS:
1+ year of experience managing and customizing an enterprise omnichannel platform
PREFERRED QUALIFICATIONS:
Bachelor's Degree or higher in Technology or related field
Experience managing and customizing inContact or Genesys omnichannel platforms
Experience in contact center applications such as: intelligent routing, ACD, CTI, IVR, and/or workforce management.
Familiarity with contact center metrics such as: FCR, ASA, AHT, Occupancy, and CSAT.
Working knowledge of CRM, live channels (telephony, chat, etc.), asynchronous channels (web, email, social, etc.), and contact center best practices in an operationally efficient service center environment.
Proficiency developing, deploying, customizing, and integrating NICE inContact solution
Working knowledge of REST APIs
Development experience with JavaScript or other object-oriented language
Experience designing for multiple languages
Direct service experience
Experience working in a high-growth, performance-focused environment
Ability to adapt to constant business change and changing requirements
Proven track record of role/career growth (via promotion, etc.)
Collaborative, team-first attitude and drive to add value
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