Head of Financial Operations - Houston, TX, United States - Houston Methodist Hospital

Description

At Houston Methodist, the Manager Department Operations position is responsible for impacting the management, planning, development, budget, and other administrative activities of a clinical department.

Under direction, this position plans, manages and monitors operations of the department to support the clinical activities of the department.

The Manager Department Operations position provides excellent customer service while maximizing revenue through efficient, effective and compliant procedures.

This position will also work closely with leadership across the organization to ensure best practices are implemented along with a thorough understanding of financial and budgeting processes and principles, which allows the Manager Department Operations to assess earnings and spending to find areas for improvement.

The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives.

In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment.

This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/ government regulations.

Performs management responsibilities of scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff.

Provides fair and consistent leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes.

Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.

~ participates and/or leads and facilitates department process improvements as needed.

~ Maintains primary responsibility for department's clinical operations in terms of appropriate staffing levels, schedules, performance evaluations, and supply maintenance.

~ Coordinates/screens all initial interviews for administrative support positions and makes hiring recommendations.

Plans and organizes day-to-day department operations, schedule and activities.

Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.

~ Provides prompt and personalized service to all patients and staff. Interfaces with patients and staff to resolve patient satisfaction issues. Serves as the first-line contact for physicians, faculty and staff needing information or support regarding the clinical practice, as appropriate.

QUALITY/SAFETY ESSENTIAL FUNCTIONS
~ monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines.

~ Uses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data management/analysis functions.

~ Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, and identifying solutions via collaboration. Adopts lean principles in driving process improvements. Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., Conducts analyses on all department-related areas such as utilization, patient satisfaction, revenue-enhancement opportunities, and cost-reduction opportunities.

Manages/audits department expenses within approved budget parameters, ensuring that the department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis.

Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.

~ Responsible for coordinating the front-end billing operations, as appropriate. Interfaces with Centralized Billing Office (CBO) to ensure that appropriate procedures are adhered to and that accurate information is being collected and submitted.

Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed activities.

adjusts effectively to work within new work structures, processes, requirements or cultures.

~ Participates in the development and implementation of new procedures and the review and revision of existing procedures.

~ Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals.

~ Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Conducts conversations with staff on their development.

~ Assists staff in achieving these goals via training and appropriate resources.

the employee will also perform other reasonably related business/job duties as assigned. Bachelor's degree in business, hospital/healthcare administration, clinical or related field

~ WORK EXPERIENCE
~ Five years in a healthcare professional/administrative capacity of progressively responsible staff experience within applicable field; Experience in clinic management preferred

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

~ Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

~ Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message

~ Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills

~ Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; EKG monitoring per specific department requirements

~ Skilled at managing multiple projects with conflicting priorities

Business professional Yes
TRAVEL**
Travel specifications may vary by department
May require travel within the Houston Metropolitan area Yes
May require travel outside Houston Metropolitan area Yes
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition.

Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research.

News & World Report named Houston Methodist Hospital to its prestigious Honor Roll for the sixth time. Also, in this year's rankings, Houston Methodist Hospital was named the No. 1 hospital in Texas for the 11th year in a row.

Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques.

With 946 operating beds, 85 operating rooms and nearly 8,500 employees, Houston Methodist Hospital offers complete care for patients from around the world.

Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.

Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor – priority referral Protected Veterans requested.