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    Associate Engineer - New York, United States - Nagarro

    Nagarro
    Nagarro New York, United States

    2 weeks ago

    Default job background
    Description


    Company DescriptionWe are a Digital Product Engineering company that is scaling in a big way We build products, services, and experiences that inspire, excite, and delight.

    We work at scale - across all devices and digital mediums, and our people exist everywhere in the world (19,500+ experts across 35+ countries, to be exact).

    Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues.

    That is where you come inJob DescriptionMust have skills :
    Excellent communication skills and a good listener.
    Duties and Responsibilities

    • Perform outreach to necessary customers, including follow-ups as needed to complete case data entry
    • Understanding and using the case compliance timeline and the use of time stamps for tracking transactions/outreach
    • Provide support to the customers via any form of communication that is required, i.e. phone, e-mail, chat
    • Coordinate language translation services as needed, nine languages using a third-party tool
    • Logging all work into Customer Relationship Manager (CRM) IT Service Management (ITSM) tools
    • Research information using available resources like knowledge base, workflows, defined scripts
    • Identifying customer problem and following the script to provide resolution or answers to questions
    • Obtaining and evaluating all relevant data to handle inquiries
    • Recording details of comments, inquiries, and actions taken for all work
    • Escalate priority issues to the Team Leaders for a successful resolution if needed
    • Must work as per Business Unit quality parameters definedAbout You
    • You care about customer service and take pride in your work.
    • You are an attentive listener, patient and empathetic.
    • You use positive language, stay calm in surprise situations.
    • You are able to maintain customer confidentiality.
    • You have excellent time management skills.
    • You are detail oriented.
    • You have great follow-up skills.
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