Assistant General Manager - Buellton, United States - Highway West Vacations

Highway West Vacations

Verified Company

Buellton, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title
:
Assistant General Manager

Company
:
Highway West Vacations

Location:
Flying Flags RV Resort & Camp Ground

Status
:
Full-Time, Non-Exempt

Starting Salary:
$85,000 annual, plus 10% Bonus potential

Supervisor:
General Manager

Key Responsibilities:

Operational Management:

Assist the General Manager in the daytoday operations of the RV resort, including and not limited to front desk operations, site management, maintenance, food and beverage, and landscaping.
Ensure that all resort facilities and amenities are wellmaintained and meet company standards.
Oversee the reservation system, ensuring accurate bookings and efficient checkin/checkout processes.
Coordinate with various departments to address any operational issues or guest concerns promptly.

Guest Experience:

Uphold the highest standards of customer service and hospitality.
Interact with guests to ensure their needs are met and that they have a memorable experience during their stay.
Handle guest inquiries, feedback, and complaints in a professional and timely manner.
Implement guest engagement initiatives to enhance the overall guest experience and encourage repeat visits.

Financial Management:

Assist in budget planning and financial forecasting for the resort.
Monitor revenue and expenses, analyze financial performance, and identify opportunities for cost savings and revenue enhancement.
Implement strategies to maximize revenue from RV site rentals, amenities, and other ancillary services.
Ensure accurate recordkeeping and financial reporting in accordance with company policies and procedures
.

Requirements:

Associates Degree in a hospitality or businessrelated field.
34 years hotel/restaurant supervisory experience
Training skills, must have the ability to assess skill level of employees and modify training as needed.
Strong mentoring skills: must have the ability to mentor employees through role modeling, supervision and feedback.
Excellent communication and organizational skills.
Professional demeanor
Proficient computer skills, including: Word, Excel and PowerPoint.
Must be able to work on feet for extended periods
Must be able to work a flexible work schedule including evenings, weekends and holidays.
Understands and consistently adheres to all Highway West Vacations policies and procedures as outlined in company policy and procedure documents.
Understands and consistently adheres to personal job responsibilities, standards of performance, and reporting structure, as outlined in job description and standards of performance documents.

Benefits:

We offer a competitive compensation package with Company paid employee only health insurance, vacation and sick time, Company paid holidays, life insurance, and employee discounts

HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws._