- Operate the front desk according to standard operating procedures and with exceptional guest service.
- Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
- Check registration (folio) cards for completeness, accuracy, and legibility.
- Maintain accurate cash sheet. Responsible for cash drawer balancing.
- Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.
- Know emergency procedures and how to respond.
- Never say a guest's room number out loud.
- Be knowledgeable of hotel promotions.
- Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
- Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.
- Complete daily reports, audits correspondences etc. as required by your shift.
- Keep lobby and office area clean at all times,
- Set wake-up calls as dictated by your shift.
- Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
- Take and confirm credit cards for validity and acceptability.
- Lock and secure area if leaving the front desk, even if it is for a moment
- Create incident reports for guest injuries / issues when required.
- Answer all calls within three (3) rings. All calls are to be answered in a "scripted" manner.
- Take and record reservations with accuracy. Confirm as requested.
- Resolve guest complaints.
- Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
- Performs any other duties as requested by supervisor.
- Demonstrates accuracy and thoroughness.
- Monitors own work to ensure quality.
- Provides the best possible service to clients and customers.
- Meets or exceeds productivity standards.
- Produces adequate volume of work efficiently in a specific time.
- Responds to requests for service and assistance.
- Demonstrates the desire and ability to provide high quality service to both internal and external customers.
- Solicits customer feedback to improve service.
- Asks for and offers help when needed.
- Includes appropriate people in decision-making.
- Takes responsibility for own actions.
- Performs work with little or no supervision; works independently.
- Can be relied upon regarding task completion and follow up.
- One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to speak English fluently.
- Ability to interpret and perform basic computer and POS system functions.
-
DEN Cargo Warehouse Agent Overnight Shift
3 weeks ago
Swissport International AG Denver, United StatesOverview: · Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple To provide t ...
-
Security Monitoring Agent- Swing Shift
2 weeks ago
Empyreal Logistics Englewood, United StatesJob Description · Job DescriptionPosition Summary: Rapidly growing company is looking for several Security Monitoring Agents to monitor, troubleshoot, and maintain Empyreal's security systems and provide general security systems support to company users in multiple locations. Thi ...
-
Security Monitoring Agent- Morning Shift
2 weeks ago
Empyreal Logistics Englewood, United StatesJob Description · Job DescriptionPosition Summary: Rapidly growing company is looking for several Security Monitoring Agents to monitor, troubleshoot, and maintain Empyreal's security systems and provide general security systems support to company users in multiple locations. Thi ...
-
Security Monitoring Agent- Overnight Shift
2 weeks ago
Empyreal Logistics Englewood, United StatesJob Description · Job DescriptionWe are a growing Cash Logistics company looking for enthusiastic, responsible, and reliable individuals to join our team. Empyreal Logistics' mission is to provide and deliver a broader and deeper level of support to our customers by tailoring our ...
-
bso office agent pm shift
4 weeks ago
ABM Industries Denver, United States**Overview** · Meet and greet arriving passengers in the claim area and provide assistance and information to individuals meetings arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, i.e., lost articles, lost, damaged and pilfe ...
-
Trinity Association Management Denver, United StatesJob Description · Job DescriptionTrinity Team at Keller Williams Realty is growing faster than any other real estate brokerage in Metro Denver because our company is built around you, the agent, not the company Our company was founded on the principles of integrity, transparency, ...
-
Security Monitoring Agent- Swing Shift
3 weeks ago
Empyreal Logistics Englewood, United StatesJob Description · Job DescriptionDescription: We are a growing Cash Logistics company looking for enthusiastic, responsible, and reliable individuals to join our team. Empyreal Logistics' mission is to provide and deliver a broader and deeper level of support to our customers by ...
-
Security Monitoring Agent- Morning Shift
2 weeks ago
Empyreal Logistics Englewood, United StatesJob Description · Job DescriptionWe are a growing Cash Logistics company looking for enthusiastic, responsible, and reliable individuals to join our team. Empyreal Logistics' mission is to provide and deliver a broader and deeper level of support to our customers by tailoring our ...
-
Guest Services Agent
3 weeks ago
Wyndham Hotels & Resorts Westminster, United States** Guest Services Agent** · Location: Westminster, CO, US, 80031 · Property Name: La Quinta by Wyndham Denver - Westminster Req Id: 16682 · La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Denver - Westminster location in ...
-
Land Advisor
2 weeks ago
ENGIE North America Inc. Westminster, United StatesWhat You Can Expect · As a Land Advisor, you will support the Land Acquisition team to develop land acquisition strategies for greenfield projects, existing project initiatives, and the acquisition of projects dedicated to renewable energy. · Every day you will work with ENGIE m ...
-
Parking Enforcement Officer
4 weeks ago
LAZ Parking Arvada, United StatesThe Spirit of the Position: · The Parking Enforcement Agent provides operational support by upholding and enforcing the local parking ordinances while assisting customers with parking needs. The Parking Enforcement Agent will accurately key vehicle license plates and issue parkin ...
-
Parking Enforcement Officer
2 weeks ago
LAZ Parking Arvada, United StatesJob Details: · Position: Parking Enforcement Officer · Compensation: $23.00/hour; non-tipped · Schedule: Part Time Saturdays and Sundays 8 am - 7 pm (on both days) · Location: City of Arvada · Sign-On Bonus: $250.00; to be paid out after your 90-day probation period · The Spirit ...
-
Head Lifeguard
4 days ago
City of Westminster Westminster, United StatesSalary: $ $23.07 Hourly · Location : Westminster, CO · Job Type: Hourly, Non Benefited · Job Number: · Department: Parks, Rec and Libraries · Division: 23 Recreation Services · Opening Date: 05/20/2024 · Closing Date: 6/3/2024 8:30 AM Mountain · POSITION PURPOSE / IMPORTA ...
-
Front Desk
4 days ago
Hilton Garden Inn Arvada, United States Part timeA Guest Service Agent with Hilton Garden Inn is responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Previous Night Audit experience a bonus, OnQ expe ...
-
Customer Care Associate
3 weeks ago
Theclm Arvada, United StatesPosition : Not Specified · Company : Travelers Insurance · Location : Buffalo, New York · Posted On : 12/30/2021 · **Company Summary** · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintaine ...
-
Hotel Bellperson $19.00 Per
1 week ago
Commerce Casino Commerce, United StatesPRIMARY JOB FUNCTIONS · Show guests to room assisting them with their luggage. Direct all Casino Guests or soon to be new casino players to the Players Lounge area for Check-in/out of the hotel. · Explain all hotel and casino facilities, their location in the hotel, hours of ope ...
-
Sunridge Hotel Group Westminster, United StatesCourtyard by Marriott - Westminster CO · Westminster, CO, USA · Hourly · Other · *Paid Time Off, Health, Dental, Vision, 401k, Marriott Discounts Worldwide* · **Front Desk/Guest Service Agent** · **SUMMARY:** Accommodates guests of the hotel by performing the following duti ...
-
Radiology Technologist
2 weeks ago
Intermountain Healthcare Wheat Ridge, United StatesJob Description: · The Registered Radiology Technologist performs medical imaging examinations under the direction of a physician. · RADIOLOGY TECHNOLOGIST - WEEKEND PROGRAM · * Benefits Eligible: Yes · * Hours: 36 hr/week (12 hr shifts), 7:00 am - 7:30 pm · * $10 Weekend Program ...
-
Radiology Technologist
2 weeks ago
Intermountain Healthcare Wheat Ridge, United StatesJob Description: · Radiology Technologists at Intermountain Health are committed to providing patient centered care while demonstrating our values of Integrity, Trust, Excellence, Accountability, and Mutual Respect. If you are interested in contributing to our mission of helping ...
-
Radiology Technologist
3 days ago
Intermountain Healthcare Wheat Ridge, United StatesJob Description: · The Registered Radiology Technologist performs medical imaging examinations under the direction of a physician. · RADIOLOGY TECHNOLOGIST - WEEKEND PROGRAM · Benefits Eligible: Yes · Hours: 36 hr/week (12 hr shifts), 7:00 am - 7:30 pm · $10 Weekend Program ...
Guest Services Agent PM Shift - Westminster, United States - Stonebridge Companies
Description
City, State:Westminster, Colorado
$16.50-$17.50 PM Shift
The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
The work environment normally entails the following:
• Indoor work environment
• May be exposed to and use of cleaning chemicals throughout the shift
• Minimal to moderate noise levels consistent with hotel environment
Top of Form
PHYSICAL DEMANDS:
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.
The physical activity normally entails the following attributes.
Position is expected to:
• Stand more than 2/3 of the time
• Walk less than 1/3 of the time
• Sit less than 1/3 of the time
• Lift up to 15 lbs
• Push / pull up to 10 pounds
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
