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Front Desk Agent - Green Bay, United States - Hilton Garden Inn Green Bay

Hilton Garden Inn Green Bay

Verified Company

Green Bay, United States

1 month ago

Posted by:

Mark Lane

beBee recruiter

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Hotel near to Lambeau Field is looking for a professional part-time front desk agent to work 2-3 days a week part-time from 3pm to 11pm.

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Critical Success Factors_

Greet and welcome guest.
Assign rooms and keys.
Keep track of daily scheduled functions and their locations.
Manage all daily arrivals and departures, including groups.
Prepare guest folio and collect payment for visit.
Follow bankingout and shift closing procedures.
Maintain safe and clean work areas.
Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information.
Provide suggestions for places to visit, eat, and shop as well directions and maps.
Handle mail, messages, guestroom messages, and faxes per prescribed procedure.
Arrange transportation.
Carry out specified duties in the event of emergencies.
Answer phones promptly in a polite and professional manner using the standard phraseology.
Route incoming calls to the appropriate department, guestroom,meeting room, or other facility.
Handle wakeup calls and ensure timely delivery by following standard procedure.
Assist guests with function of all guestroom features.
Log and track all guest complaints.
Promptly communicate all requests to appropriate departments.
Assist in solving billing discrepancies.
Handle monetary transactions per prescribed procedure.
Utilize property management system and all other required technology to carry out daily responsibilities.
Advise guests and callers of current rates and promotions.
Show guest rooms and meeting space to prospective guests as needed.