Front Desk Agent - Green Bay, United States - Hilton Garden Inn Green Bay
Description
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Hotel near to Lambeau Field is looking for a professional part-time front desk agent to work 2-3 days a week part-time from 3pm to 11pm.
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Critical Success Factors_
- Greet and welcome guest.
- Assign rooms and keys.
- Keep track of daily scheduled functions and their locations.
- Manage all daily arrivals and departures, including groups.
- Prepare guest folio and collect payment for visit.
- Follow bankingout and shift closing procedures.
- Maintain safe and clean work areas.
- Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information.
- Provide suggestions for places to visit, eat, and shop as well directions and maps.
- Handle mail, messages, guestroom messages, and faxes per prescribed procedure.
- Arrange transportation.
- Carry out specified duties in the event of emergencies.
- Answer phones promptly in a polite and professional manner using the standard phraseology.
- Route incoming calls to the appropriate department, guestroom,meeting room, or other facility.
- Handle wakeup calls and ensure timely delivery by following standard procedure.
- Assist guests with function of all guestroom features.
- Log and track all guest complaints.
- Promptly communicate all requests to appropriate departments.
- Assist in solving billing discrepancies.
- Handle monetary transactions per prescribed procedure.
- Utilize property management system and all other required technology to carry out daily responsibilities.
- Advise guests and callers of current rates and promotions.
- Show guest rooms and meeting space to prospective guests as needed.
Benefits_
- Hilton Team Member Travel Program
- Tuition Reimbursement (NEW)
- Employee Referral Bonus (NEW)
Job Types:
Full-time, Part-time
Pay:
From $16.00 per hour
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (preferred)
Work Location:
In person
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