Front Desk Agent - Green Bay, United States - Hilton Garden Inn Green Bay

Description

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Hotel near to Lambeau Field is looking for a professional part-time front desk agent to work 2-3 days a week part-time from 3pm to 11pm.

• Greet and welcome guest.
• Assign rooms and keys.
• Keep track of daily scheduled functions and their locations.
• Manage all daily arrivals and departures, including groups.
• Prepare guest folio and collect payment for visit.
• Follow bankingout and shift closing procedures.
• Maintain safe and clean work areas.
• Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information.
• Provide suggestions for places to visit, eat, and shop as well directions and maps.
• Handle mail, messages, guestroom messages, and faxes per prescribed procedure.
• Arrange transportation.
• Carry out specified duties in the event of emergencies.
• Answer phones promptly in a polite and professional manner using the standard phraseology.
• Route incoming calls to the appropriate department, guestroom,meeting room, or other facility.
• Handle wakeup calls and ensure timely delivery by following standard procedure.
• Assist guests with function of all guestroom features.
• Log and track all guest complaints.
• Promptly communicate all requests to appropriate departments.
• Assist in solving billing discrepancies.
• Handle monetary transactions per prescribed procedure.
• Utilize property management system and all other required technology to carry out daily responsibilities.
• Advise guests and callers of current rates and promotions.
• Show guest rooms and meeting space to prospective guests as needed.

• Hilton Team Member Travel Program
• Tuition Reimbursement (NEW)
• Employee Referral Bonus (NEW)

• 8 hour shift

• Customer service: 1 year (preferred)