Front Desk Agent - Green Bay, United States - Hilton Garden Inn Green Bay

Hilton Garden Inn Green Bay
Hilton Garden Inn Green Bay
Verified Company
Green Bay, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter


Description

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Hotel near to Lambeau Field is looking for a professional part-time front desk agent to work 2-3 days a week part-time from 3pm to 11pm.

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Critical Success Factors_

  • Greet and welcome guest.
  • Assign rooms and keys.
  • Keep track of daily scheduled functions and their locations.
  • Manage all daily arrivals and departures, including groups.
  • Prepare guest folio and collect payment for visit.
  • Follow bankingout and shift closing procedures.
  • Maintain safe and clean work areas.
  • Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information.
  • Provide suggestions for places to visit, eat, and shop as well directions and maps.
  • Handle mail, messages, guestroom messages, and faxes per prescribed procedure.
  • Arrange transportation.
  • Carry out specified duties in the event of emergencies.
  • Answer phones promptly in a polite and professional manner using the standard phraseology.
  • Route incoming calls to the appropriate department, guestroom,meeting room, or other facility.
  • Handle wakeup calls and ensure timely delivery by following standard procedure.
  • Assist guests with function of all guestroom features.
  • Log and track all guest complaints.
  • Promptly communicate all requests to appropriate departments.
  • Assist in solving billing discrepancies.
  • Handle monetary transactions per prescribed procedure.
  • Utilize property management system and all other required technology to carry out daily responsibilities.
  • Advise guests and callers of current rates and promotions.
  • Show guest rooms and meeting space to prospective guests as needed.
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Benefits_


  • Hilton Team Member Travel Program
  • Tuition Reimbursement (NEW)
  • Employee Referral Bonus (NEW)

Job Types:
Full-time, Part-time


Pay:
From $16.00 per hour


Schedule:

  • 8 hour shift

Experience:


  • Customer service: 1 year (preferred)

Work Location:
In person

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