Customer Service Representative - Sorrento, United States - Advin Biotech

Description

Department:
Customer Sales


Position Summary
Assists customers through all phases of the sales cycle. Point person to liaise between customer orders and production teams. Key person in coordinating receipt of materials from vendors.


Essential Duties and Responsibilities

• Sets up new customer accounts received directly or through outside sales teams
• Receives purchase orders from new and existing customers
• Coordinates with production department to confirm the purchase orders and schedule manufacturing
• Receives materials from vendors; assists with material purchase order placement
• Assists with customs clearance of goods received from international suppliers
• Receives customer inquiries and/or complaints; helps disposition with Quality Assurance team

Supervisory Responsibility
N/A


Education and/or Experience
High School degree or equivalent education required.


Required knowledge, Skills and Abilities

• Proficiency with Microsoft Office or the equivalent
• Excellent interpersonal skills; courtesy, professionalism and strong listening skills are required.

Language Skills

• Proficiency in English language (written and spoken)
• Prefer bilingual in Mandarin

Physical Job Requirements

Note:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job whether in a laboratory, office or warehouse setting.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must have the physical capability to effectively operator various items of and office related equipment, such as, but not limited to a personal computer, calculator, printer/ copy machine and fax machine.

This position primarily involves sitting and standing most of the time. Walking is required when necessary.

In this position, the employee can expect to exert up to 25 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects.

Work Environment

Note:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. This includes noise generated from phone rings, computer, and conversations.